My husband and I are extremely pleased with the service we have received. They have been extremely accommodating to our schedules and have been prompt and efficient with their work. They have made fixing water damage from a pipe leak stress free!
I do not recommend using this company unless you have no choice. I was required to use this company as they were an approved vendor through my property management company. Their carpet cleaners came into my home and turned my AC down so low that when I came back to check the property the house was running at 69. In the middle of 110 degree daily summer weather they did this. I didn’t catch it until 3 days later and I had to pay the electric for this. Completely unprofessional to come into someone’s home and adjust their AC and even worse to not turn it back and just left it turned down like that. I did reach out to their office and was never offered a resolution so wanted to warn others.
WOW Total Cleaning cleaned our carpets a couple of weeks ago. They were recommended by a neighbor, and we are so glad we used them. The office called to alert us the day before their arrival, then again the day of the cleaning to let us know they were on their way. The communication was excellent. The techs arrived on time and were very polite and efficient. They did a great job on our carpets as well as an area rug. I highly recommend them!
We had renters leave our garage smelling like pet urine and house smelling like febreeze. WOW was quick to get us an estimate and get in to get rid of the odors on our narrow time window. But I wish I would have been more selective about companies. In the end, the little they did seemed far from worth the large amount we paid. Then they added credit card processing fees onto the bill after the work was done (which are required to be disclosed up-front by law). They communicated poorly, taking over 10 emails to get them to send an invoice I could pay with a credit card instead of a bank transfer. I would not recommend them.
The technician were very efficient and professional. They took special with areas surrounding the furniture being cleaned. They also checked each other's work to be certain nothing was overlooked. Very satisfying experience.
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