I am fairly new to Eugene, OR and, when I discovered mold in my bedroom closet, I was not sure where to begin. Willamette Valley Restoration was recommended to me by a local building contractor. From the very first phone call to their office, I knew I had made the right choice. My Project Manager, Sawyer, came out that same afternoon, assessed the situation, and proceeded to enclose the area so that I could continue to live in my home safely. From start to finish, Sawyer provided me with support and guidance in an honest and straight-forward manner as we maneuvered through dealing with my insurance company and HOA, working with subcontractors, and a number of unexpected twists and turns in the repair process. My main repair team, Gary, Luis, and Matt were hard-working, diligent and an asset to the company. They were conscientious employees who took pride in their work. I made a number of trips to the main office and was always greeted with a smile. Accounting provided me with all the information I asked for in a timely manner. My house has now returned to normal with the addition of new flooring and a new roof. (As I mentioned above-there were a number of unexpected twists and turns to the repair.) Thank you Willamette Valley Restoration, Sawyer, Gary, Luis, and Matt for making a stressful situation manageable. I would recommend your company to anyone who needed restoration work.
The guys who did the work were excellent. They fixed the water damaged floor by my front door and replaced my door. They were very kind and professional and helpful. They forgot to fix a little thing so I sent their staff a couple emails and was told someone would be out to fix it. They left me a bill at my front door but didn't fix the issue so I'm not sure if they even got the message. So I fixed it myself, no biggie I guess. I called and emailed about having some additional work done and nobody returned my email or calls. I guess they don't want return business?
Steer clear! I hardly ever write a review but in this case I do feel a warning is completely deserved. Absolutely worst experience we’ve ever had without even verbally or contractually signing anything with them. My property manager called a number of services to fix an issue on our short term rental home. She spoke to Sawyer the property manager to get an estimate and scope the project. Sawyer assumed based on one conversation that he had won our business and started assembling a team on his end. Because our rental is located in a remote area, his team couldn’t meet our timeline nor was his quote the best bid. Weeks after Thanksgiving which is when the work needed to be completed and was by another company, he called our property manager confirming a random date and time for his crew to come do the work. This was a shock to her, we had zero on the calendar and never confirmed or discussed a date other than the date we need the work to be complete. Again, his team couldn’t meet that so it was a moot point. My property manager never confirmed we were moving forward with his bid. What company or qualified project manager allocates time and resources without confirming and/or getting the contract terms signed off on? Weeks later I receive a bill from the team for the time and resources they put into a job they never secured. In the first place. Sawyer then lied via email about the transaction to save face internally I suppose. Absolute worst experience we had dealing with maintenance issues on all four of our larger vacation rental properties (and we deal with a lot of people - some good and some not so good). This again, by far worst experience ever! Sawyer is unprofessional, a horrible communicator, and lacks the skills to be a project manager I would want in any project; big or small.
Poor communication and poor quality of work. I rarely leave bad reviews. WVR came out first week of January, said they’d have someone out by end of week for some basic repairs. I had to contact them three times from mid January to early Feb to get in touch. No estimate, no schedule, nothing. Finally they came out. For about $800 they replaced a little bit of wood baseboard, a section of carpet padding and they were supposed to tack the carpet back down to RESTORE it. The baseboards are fine. Great cuts. The carpet was not restored correctly. Areas are not attached to the tack strip. Now it’s wearing terribly. I have reached out them about this and nothing. I provided photos and they didn’t respond. I’m still waiting for them to come pick up their lockbox. They call their work guaranteed, but they still haven’t responded to me, creating two situations now where they have not done what they said they would do.
Excellent workmanship. Love our new floors in both bathrooms. Professional in every detail. Will have them come for future upgrades. Mircan was awesome helping us budget & plan the repair. Sawyer was so patient & thorough
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