About Water Out South Puget Sound, LLC

5 / 5

from reviews

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    Stacy Page
    -
    January 09, 2020

    We called Water Out when our hot water heater burst in our home. Wally answered my call immediately and told me he would take care of things. They worked directly with our other vendor who was going to do repairs of the floors, and remove the tank, etc. and coordinated the repairs so we didn't have to worry about those small details. It was over the Thanksgiving holiday and my husband and I were going on a family vacation for 2 weeks to Mexico prior to Thanksgiving. Wally kept in contact with me throughout the entire time letting me know the timeline and what steps were next. Wally and his team member showed up at the same time as our handyman. They worked together so the handyman can remove the tank and he can start the dry out process. Other water restoration companies were going to charge us more than double and the repairs would have lasted several months. Water Out dried our floors, crawl space, walls, closets and pantry without having to tear down any walls and did it in 4 days!! Did I mention this was over Thanksgiving? Also, in parts of Puyallup, the power went out due to a wind storm Thanksgiving week. It shut down the drying system. Wally and his employee showed up on Thanksgiving day to check on the unit, and thankfully they did because if they hadn't checked, the unit would have been off for days, which would have delayed the process. We didn't expect them to show up on Thanksgiving day, who would? Incredible customer service! All throughout the restoration process, Wally text, called and emailed us step-by-step so we were in the loop of everything that was going on. I can't thank Water Out, Wally and his team enough for helping us during this process. He really made a nightmare situation easy to go through from beginning to end. Professionalism A+, Customer Service A+, Communication A+, Honesty A+, Price A+, Timeline A+ I would wholeheartedly recommend Water Out to do any water restoration repair. They are a class act!

    S Sparkman
    -
    July 06, 2021

    We unfortunately had a small leak under a bathroom vanity that caused damage under the flooring. We located the leak and it was repaired. We contacted Wally and asked him to come out for an assessment of the extent of the damage. Wally fit us into his busy schedule right away and came out later the same day. He used a water sensor to determine how far out the water had penetrated under our flooring and he suggested a game plan for mediation. Wally was very friendly, honest and informative. We appreciated him helping us navigate through the problem. I would definitely recommend him and his company.

    Elona Livingston
    -
    September 21, 2020

    I am a local Realtor and have called upon Wally and his company several times for assistance and they have done an outstanding job! They are super responsive which is so critical for me and my clients. Their professional opinion and recommended work is always top notch and extremely helpful. They have helped problem solve several times, and have provided great supporting documentation too. I consider Wally & his team as vital to the success of my business. I highly recommend them without any hesitation!

    Nick Elsberry
    -
    September 11, 2020

    Wally was such a delight to work with. He went out of his way to make sure he could fit us into his busy schedule. With such a time critical problem, he was a comforting and knowledgeable voice. He has all the tools and the expertise to make sure your water issues get sorted out. He was extremely generous with his time and services and in helping us fix our issue. On top of all of that, he is a real neat guy and a pleasure to talk with. Can’t recommend him enough!

    Amber Young
    -
    September 04, 2020

    My experience with Wally and his firm Water Out was fantastic! He showed me exactly where the water damage occurred with infrared technology. He was also able to measure the moisture content in the floors/walls with his protimeter. The before and after results were dramatic, fast, and measurable. His method of dry in place saved me countless hours/stress of tearing out walls/floors and replacing. where I would have been displaced from my home. I'm so glad I found water out after a flooding incident.

    Water Out South Puget Sound, LLC

    Our Address

    4312 N 9th St, Tacoma, WA 98406, USA

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