When we found mold on the wall in the garage, I was pretty concerned, especially when the big mold mitigation companies quoted me 3-5k costs for remediation. Working with Doug immediately eased my stress levels. He was honest, reliable, truly cared about health and safety, and his team did fantastic work. I cannot recommend him enough. So glad I made sure to slow down to select the right company as it makes a world of difference as a home owner.
Truly an expert when it comes to water damage. Wow! Doug was extremely professional, courteous, and knowledgeable. Doug came over to my house to investigate the damage caused by a poorly configured AC condensate drain line that was leaking into the wall/ceiling cavities. Right off the bat I was impressed with the scientific approach he took when assessing the damage: moisture meter readings, infrared camera, etc. He explained everything he was seeing to me in real time, which helped set my mind at ease about the damage to my house. I asked lots of questions while he was working, but he was just so generous with his time and made sure to answer everything I asked him. It turned out that the damage was minimal, and that all was needed was to air things out for a few days. I had already cut out some of the drywall when he arrived, and he pointed out to me an additional piece that should probably be removed, and explained exactly where to make the cut so that the drywall repair job would be as clean and effortless as possible. He provided me with a bunch of expert advice about insulating certain sections of piping, and about making it easier to spot potential leaks in the future. He also offered to put me in touch with the proper tradesmen for that stuff if I didn't feel like DIY-ing the rest of the job. What a tremendous company. No doubt in my mind who I'll be calling the next time I've got a water damage issue in my house. Thank you, Doug!
You've got to be kidding. The day after we signed a contract and sold our house, a handyman was nailing in new baseboard in our master bath. Unknowingly, he hit a pipe next to our shower. A few hours later, I noticed a little water under the baseboard...and a slight hissing noise. Oh no. I ran down to the basement...water was pouring from the ceiling onto the basement floor. ARGHHHHH. I went up to the kitchen and noticed my wood floor was starting to cup. The water went down the wall and under the floor. At this point, I'm in a panic and start searching for water/flood damage experts. The first company I called didn't answer the phone. I called the next company which happened to be Water Extraction Experts. Doug answered the phone...he was perfectly calm. He said, "We'll have a team out to your house in 20 minutes." They actually showed up early and immediately got to work. Doug was very professional. He let me know exactly what needed to be done, how long it would take and put my frayed nerves to ease. He saved our wood floors which would of been thousands of dollars to replace. I can't say enough good things about this company. The bottom line is Doug and his team at Water Extraction Experts know what they're doing. They get the job done and don't overcharge. You can hire them knowing that you're hiring a talented, ethical team that will do everything they can to save your walls, carpet, wood floors from water damage.
Doug and his team are absolutely amazing! After coming home to a burst pipe that caused considerable damage throughout my main floor and most of my basement, Doug was over to take a look in under an hour and mitigation started shortly after that. He and his team embodied professionalism throughout the entire process while also being very personable, were highly communicative, very timely and responsive, and worked with my schedule and needs. Doug handled most of the insurance work and did a great job of walking me through the process. I would use them again in a second if I ever had the need and would recommend them to anyone.
Our water main broke and we had water filling our crawl space and bubbling up from our front yard. Doug and his team, recommended by our plumber, showed up very quickly and assessed out situation. They were very knowledgeable and helpful in explaining what they thought the best plan of action would be, how they were going to do it, how long they estimated it would take and answered all our questions. All WEE employees were awesome to work with, very professional and I felt comfortable having them in and out of my house over the span of a week. Doug worked directly with our insurance agent and helped us understand what our claim consisted of as we had never had a water insurance claim before. Overall, I highly recommend Doug and his team for any water damage issues that may arise!
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