Urgent Island Restoration (Baseyard)

810 Bannister St, Honolulu, HI 96819, USA

About Urgent Island Restoration (Baseyard)

5 / 5

from reviews

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    Maria Hatch
    -
    December 15, 2023

    Demetrio with Urgent Island Restoration was phenomenal. Called prior to arriving, explained what he was going to do before even starting. Fixed our front step which was causing us to trip out the door due to a root lifting the steps. He even removed our furniture off the porch during the process to keep it from getting dusty & cleaned the dust off our front porch when he was finished which was totally appreciated! He was friendly & professional! Would 100% recommend!

    Lyla D
    -
    January 30, 2024

    We started the New Year with an unexpected water leak and damage from our upstairs neighbor in our condominium unit. We contacted our neighbors to take immediate action to resolve this situation. Our neighbor called in a plumber (535 Plumbing) and discovered there was a pinhole leak that has been ongoing for at least the past month while we were away on holiday vacation. The plumber was part of Urgent Island Restoration and he quickly found and fixed the leak. He recommened we contact the company to address our unit's resulting water damage. As it turns out, Urgent Island Restoration (UI) is a one-stop-shop for water and fire damage remediation, restoration and renovation. We were able to make just one phone call to get assistance and make us whole again. After notifying our condominium's resident manager about the issue since damage also affected the outside corridor wall from our unit, my husband called Urgent Island Restoration. Urgent Island Restoration sent a project coordinator, Kaulana, immediately. He came with another worker who used a moisture detector and visual inspection to determine the extent of the water damage. We were saddened to find that the water had seeped under our bathroom's less than 3-year-old luxury vinyl plank flooring and about 75% of the interior drywall including the entire ceiling. Due to the long period of time that had passed (more than 72 hours) before the slow water leak was discovered, Kaulana advised we'd have to go through a standard water damage protocol to address possible mold contamination. Kaulana, who was our single point of contact, developed the estimates and all the necessary paperwork to get the process rolling. He also coordinated the work crews. Within a week, a two-person team, David (foreman) and Tim showed up to set up a portable contamination tent, dehumidifiers, and air scrubbers while removing all of the wet building materials. Our place looked like a scene out of the movie Contagion for a week because that's how wet our bathroom was. Urgent Island Restoration coordinated a hygenist (Pono Environmental) to take air samples after a few days of drying out our bathroom. Meanwhile, David worked on the outside of the common wall to remove and restore it to its original structural integrity and appearance. While chatting and watching David safely demolish, remove, and restore our bathroom and hallway, we were impressed with his meticulous attention to detail, quality, reliability, and politeness. He also took photos to document the work progress. We would have total access to these photos should we need them for billing or insurance purposes. While David worked, we met with Leilani at the Urgent Island Restoration home office to select new flooring and bath tiles to complete the restoration. We were advised that is better to install porcelain tiles directly on our subfloor slab to preclude possible future water damage. It has been about two weeks since the mitigation and remediation process started, and we're ready to begin the restoration & renovation work of our bathroom through Urgent Island Restoration. We liked working with this "one-stop-shop" as they are fully certified or licensed professionals. They are efficient and caring about one's health, safety, time, and property aesthetics. They do it the RIGHT WAY, NO SHORTCUTS.

    Isis Arenas
    -
    February 05, 2024

    I really appreciate the hard work Aleks from Urgent Island Restoration did. He listened & answered all my concerns with the mold around the vents in 2 of our bedrooms & ceiling fans before the job started. Overall - the job itself looks great all in a timely manner with great customer service.

    First Last
    -
    February 08, 2024

    I recently had the pleasure of experiencing outstanding service from Urgent Island Restoration. I was impressed with their professionalism, efficiency, and exceptional workmanship. From start to finish, they went above and beyond to restore my home to its former glory after a disastrous water leak incident. The restoration team was prompt in responding to my distress call. Leilani was there to help me with insurance type questions and understood the urgency of the situation. on to detail were truly commendable. Chuma

    T
    -
    February 15, 2024

    Had our whole room and bathroom flood with sewerage water. Called up Urgent Island Restoration and Kaulana came out quickly to do an estimate. He was very professional and worked quickly with our insurance to get the work going. I then met with Sal who helped me pick tile and walk me through the process. He was readily available via text whenever I had questions or concerns. Called me with updates everday! I absolutely LOVED the communication and kindness with this company!!! Then came the time to do the work. Demetrio.. Brandon and Dave did an AMAZING job! Above and beyond amazing. Words can’t explain how happy I am. I didn’t worry one bit during the whole process. They worked quickly but very efficiently! They were very kind and respectful with my house. The way they explained things to me and talked to me was very professional, kind and put me at ease. I don’t think I’ve ever worked with a company that was this idk… PERFECT. Literally from beginning to end perfect.

    Urgent Island Restoration (Baseyard)

    Our Address

    810 Bannister St, Honolulu, HI 96819, USA

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