About United Restoration Inc

4.7 / 5

from reviews

Is this your business?

    Lori Morgan
    -
    July 19, 2022

    Everyone from this company was awesome starting with Bobby who got the process started & assisted us immensely with all our questions & concerns. The folks that did the clean up, drying, removing toilet, dry wall etc were young but very hard working, skilled & professional. The office personnel were super nice and helpful as well.

    Justin Chance
    -
    August 15, 2022

    This entire process was a nightmare. Our insurance company was who told us about United, so we decided to go with them. We had severe water damage that required the entire bottom floor to be torn apart and redone. There was also some mold damage that needed to be addressed before the actual construction could begin. All together we had to have work done under the house, have all the flooring replaced, have the walls painted, and had some additional things replaced such as cabinets, countertops, lighting, etc. The total process took about 10 months and we found out over midway through, that United had never filed any building permits with the city. They did work to the plumbing, flooring, gas, and electrical, but had no permits for any of this work. The city had no knowledge of the work being done and there were no inspections being performed throughout the process. The contractor we were in contact with was always hard to get in touch with. For each job that needed to be done, he would introduce us to one person but then send somebody completely different to do the job. There were so many days where we were expecting someone to show up early in the morning only to find out in the afternoon that they wouldn't be coming that day. We weren't able to live in our house for about five months while they were removing mold and all of the flooring. When we were told we could return to the home, there was numerous holes in the walls and ceiling, with exposed wiring, and a huge hole in the kitchen where the gas stove was. Essentially, the entire first floor was unlivable and if United had filed building permits for the work they were doing, the inspectors would never have allowed us to move back in at that time. Throughout this process, there were numerous times where workers would partially complete their job but tell the contractor that they were finished. Then it would take at least a week for them to come back to "finish" the job. To this day there are still some things that were not completely done and even though the contractor said he would send somebody out, they haven't come.

    joseph jackson
    -
    January 05, 2022

    Called for advice on a problem. Gave excellent input and were responsive to my problem. I highly recommend.

    Alissa Roberti
    -
    October 30, 2021

    Call United First! I had my toilet back up and overflow continuously into my living space!! I called right away and they had someone out astonishingly fast. Turns out my main was backed up because roots had grown into it, in the front yard. So all sewage was backing up through my downstairs toilet and all into everywhere else!! talk about NOT FUN!! They got a team out town shut off the toilet and get everything cleaned up super fast. As the project of getting everything cleaned, removed, repaired, and replaced went on, they were amazing about communication and staying on top of the project. Their workers were particularly sweet and kind, clean and courteous. That matters so much to me with kids in the house. They took care of communicating with insurance and the different teams that did the work, which was a load off my shoulders. In total, a bathroom had to be ripped out, flooring in two rooms, drywall, and all of the duct work under the house because it flooded into the ducts (yuck, don't want to breathe that air in). They did an amazing job. It is more beautiful now than it was before and I have to reiterate at how pleased I was with the workers and their bedside manner the entire process. As a single mom, I felt safe having these workers in my home and I was thankful for how well and how clean they worked. Really, if you have an issue in your home, call United first!!

    Gabriel
    -
    December 14, 2021

    Reliable, efficient, great customer service, and willing to go the extra mile to make sure all your needs are taken care of. Chad is one of the best project leads a company could ask for. Always on time, always accessible to answer questions or concerns, and just an all around great guy. If you want a company that will help you get through a household disaster and treat you like their number one priority, call United Restoration. Can’t say enough good things about this company!!

    United Restoration Inc

    Our Address

    360 Cleveland Pl #101, Virginia Beach, VA 23462, USA

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