We worked closely with Ryan when we discovered water damage in our master bedroom. Ryan did a fantastic job of diagnosing the problem (leak from roof) and explaining the mitigation plan. Ryan was very communicative/thorough throughout the process. Kylie (Office manager) was equally as helpful when it came to dealing with the insurance company regarding the claim. I would highly recommend Total Restoration of Texas based on my experience!
Our kitchen sink overflowed while we were out for several hours, returning to find water spread through half of the house. Based on great reviews, I called TRT and Ryan showed up right away with all necessary equipment to start mitigation. Over days of running numerous blowers and de-humidifiers 24/7, we were most fortunate to dry out successfully with no detection of mold/mildew. This is credited to Ryan's quick response and action plan. His communication is very good and he has an excellent crew for all phases of work. Their moving/storage company is very efficient and carefully packed and relocated furnishings and boxes to offsite storage to clear the affected work area. Ryan's team is professional and dependable, and we'd be glad to recommend them to anyone who needs these services.
We consider ourselves very lucky to have found Total Restoration of Texas the afternoon when we were alerted to a water disaster in my daughter's condo. Water from a unit above our condo collapsed the ceiling and soaked the entire unit. After speaking by phone to Kylie, we felt confident they were the company to go with and Ryan came within the hour of being alerted to the damage. These folks are beyond responsive and they literally "take the plunge" and get it done. Ryan had his crew working immediately and effectively. Once the mitigation work was coming to completion, we were also lucky to work with Jason to get a detailed bid to put the entire place back together again "as though it never happened." Jason took the bull by the horns and led his team to complete the restoration in record time. Almost all decisions were made by phone and email. A few were in person, with the flooring and tile company they recommended and we found that to be a very efficient process. We found the quality of the work to be outstanding - the first time - as Jason clearly inspected the work before having us check it. Kylie managed making sure we had what we needed for insurance and was fantastic at helping select finishes and paint and kept the process rolling at all times. Five stars plus for the communication throughout the process with everyone at Total Restoration. These folks care about the work they take on and they care about their customers.
Great company. Showed up morning of our flooding. Worked on saving damage to furniture. The started clean up. Very professional. Did a fantastic job, contentious of our property, and helped us through all aspects of or restoration. Followed through on all promises made sure we were happy and satisfied. Highly recommended.
Ryan has been fantastic in dealing with flooding from a burst pipe that affected over half of our downstairs. Him and his team have been professional, communicative and assuring every step of the way through this obviously tough time. I would absolutely recommend Ryan and this company to anyone I know.
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