My husband and I were beyond grateful that we found Total Restoration after our town was heavily impacted by heavy rain resulting in multiple flooded homes. Local companies were looking at a 2-3 week wait time for estimate and mitigation services. Being 33 weeks pregnant, that was not ideal. Mark and Cathleen at Total Restoration were contacted and immediately started working on our home and scheduling service times. Dan provided great service and detail on what to expect from their mitigation crew. He was very thorough in his estimation process and kept my husband and I involved through the whole process. Paul and Adam, plus their crews, were absolutely amazing. They were so kind and quick with their services. Again, walked my husband and I through step by step what their process was and what it would look like over the next couple of days. We could not have asked for a better team to go through this stressful time with. Paul, Adam and Dan were extremely professional but also conversation easily flowed and was a great distraction from the mess in our basement. Thank you guys! We appreciate you more than you'll ever know! A side note - these guys were all away from home as they are normally based out of Indy. They have been over 2 hours away from their friends and family for over a week now because they saw a need for help within our community. You guys are special! ❤️ thank you thank you thank you! ❤️
We live in student apartments and were so thankful to have this team hired by our landlords. Will did a great job getting things dried out from the roof leak in our 2nd bedroom and came by to check on it at regular intervals until completed. Adam and the finishing team did a great job with communication as far as when to expect them and what to expect to wrap up the work. The ceiling looks better than when we moved in and I could not be happier with the professionalism of this team. I have a newborn AND was working full time from home - and they worked quietly, quickly, and as efficiently as possible.
I'm Executive Director of a Family Resource Center ministry in Southern Johnson County. I called 2 remediation companies for an estimate to remove black mold from the basement of an old church we inherited. The inspection was more thorough through this company as well as the explanation of what would be done & all that would entail in the massive remediation. The project manager, Joel Butler outlined everything in detail. I felt better educated in making sure this was not only remedied but also in precautions to keep our facility mold free in the future. The scheduling was set up through Lauren Butler. She facilitated the work schedule to work with our odd hours to get this project done without endangering staff to be exposed to mold spores. The team ran a tight & secure ship, keeping our facility safe as well as themselves. The job was completed on time & with super courteous technicians. I highly recommend this company & their great work ethics.
My son and his family used Total Restoration for a basement flood and renovation. I was so impressed! The technicians were nice, respectful, and professional. The work was completed timely, and the basement was dry and good as new once finished. I plan to use this company in the future for my home if the need arises.
Adam Hensley was very professional and courteous. He had a rapid and productive plan for the restoration. He displayed very cost effective plan for the issues I was having. Adam provided great service at my company to a very extreme restoration job and would suggest him and his crew for any restoration needs.
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