Thomas’ Carpet Cleaning & Restoration Service, LLC,

Kristina Smith

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July 13, 2022

Thomas was wonderful. We had an insurance claim due to a shower that was leaking. Thomas Restoration was selected to do the restoration. I am so impressed. They handled everything. They handled the tile contractor, the painter, the cleaner, the drywall person and the trim carpenter. The process was so easy! All the work was done so well and everyone was so professional. I would recommend to anyone.

Richard Dowlen

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November 17, 2022

Had 4 area rugs I dropped off to clean. After filling out customer info I was asked to initial a box that stated there was no guarantee of odor removal. When I looked up from the paperwork, after being quoted $480, a gentleman in the office stated “ don’t worry, we will get the smells out”. 2-3 weeks later rugs were ready for pickup. Got them home, unrolled them and still had a very strong smell. Called and spoke with a young woman in the office, she stated there were no guarantee’s and they would gladly re clean the area rug in question….but I would have to repay for the effort. My immediate thoughts were of the gentleman’s reassurance that they would get the odors out, and then questioning why I would pay a second time if they couldn’t get it done correctly the first time? I did in fact pay for a second cleaning, from Serve Pro, who actually had a guarantee that if the odor remained they would not charge me! Lesson learned that Thomas Carpet does not stand by there work

David W. Shelton

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November 08, 2022

I just had a single room that desperately needed to have its carpet cleaned. They worked in an appointment within just a couple of days, and showed up on time. Professional, quality work like this will definitely get me to call them again. Thanks, guys.

Andrew Johnson

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December 13, 2022

Overall very negative experience. Guys that came out to my house seemed unprofessional and unorganized. Very poor communication. There was two different times I had them scheduled to come out, sat here all day waiting, called them and it turned out oh they had another job come up and they had to go do that... And nobody called me. This happened twice. They left trash in my back yard. They left a box cutter in my backyard where my children play. They left the door to my crawl space open, which had sewage in it. Not only did this push back the timeline of the clean up because they had to close it and restart drying my crawl space, but I'm 99% sure they let mice into my crawl space. My cats have been looking at my vents weird ever since this happened. And if you leave a door open in the freezing cold with sewage in a crawl space, you are basically inviting all kinds of pests. Would not recommend this company to anyone.

Blake Wilhite

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May 27, 2022

They were extremely professional and kind. I had never used a carpet cleaning service before, so I was asking a lot of questions, but Jacob, who did the cleaning, was very kind and gave expert answers to my questions. Would definitely request their service again in the future.