Steamy Concepts
1551 S Eastside Loop Suite #181, Tucson, AZ 85710, USA
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1551 S Eastside Loop Suite #181, Tucson, AZ 85710, USASUBMIT A LISTING FOR A RESTORATION COMPANY
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The professionals were great to work with and were nice and they cleaned our carpets well. However, we also had them clean our couch (sectional) and our tile/grout. Our sectional now has a lot of staining that wasn't there before. Our end result to the tile/grout cleaning was grout that looked worse than before (tile/grout wasn't perfect before but the house is less than 1 year old). They were nice enough to come back two additional times to try and fix, only to tell us that the builder used two different types of grout and it wasn't their problem. Builder sends us their flooring rep who proceeds to take out a grout scraper and scrapes off some of the dirt that's actually been left in the grout lines from the previous cleanings. Fast forward to today, where we are now out around $600 and grout that is still dirty AND the likelihood that we'll have to pay more to get the grout colored to "fix it". Just unfortunate since we're now put into the difficult position of trying to resolve the issue on our own. Update 10/12/20: After no less than 4 calls from me I still have not had this resolved. Originally, steamy concepts way of making amends was to offer to color seal my grout, for another $600... meaning I’d have paid $1200 to not only have them ruin my grout but to also have them fix it (which I doubt they would have been able to do given their poor work). I ended up going with a different organization to fix my grout for much cheaper than what steamy concepts was asking for (FDA Tile). When I contacted steamy concepts to discuss a refund for the grout issue I was met with the runaround and still have not received a “call back”. Let this be a cautionary tale, go with anyone other than steamy concepts to reduce your risk of being shafted.
Joseph cleaned my tile and grout and it looks wonderful! First he walked my home with me to measure and find out my concerns. Then he got to work! He was very professional, courteous and respectful of my property. When he was done, he wanted me to look at it to be sure I was satisfied. My tile floors look better than they ever had! He also cleaned a small area rug and it looks great. I would highly recommend Steamy Concepts for all your carpet, tile and upholstery cleaning and I would most definitely recommend Joseph as he was the best!
Alvin Givens was extremely professional, respectful, and personable! He made excellent recommendations, answered all of my questions and made me feel very comfortable about my choices! He was considerate and kind and was great with the small talk! Will absolutely choose steamy concepts again! My second time using steamy and I’m not only happy with my results but the customer service is truly off the charts! Thanks so much Alvin!
Our technician, Michael, was on time, professional, knowledgeable, and fast! I comfortable trusting him with our carpets and area rug. It’s almost like a new home now. The carpets are cleaner then they were when we moved in a few years ago. I don’t know why we waited so long. Would definitely recommend them to friends and family. We will use Steamy Concepts again in the future. Very pleased with their work and they are well priced. I got an invoice breakdown of everything I was paying for.
Excellent customer service from Steamy Concepts! The scheduling process was super easy and when I called to change dates, the representative picked up immediately and was very helpful and friendly. Ezra showed up to my house right on time and gave me an accurate estimate explaining what needed to be done and where there might be problem areas. I threw in a rug that needed cleaning and he explained to me how the rug was a high quality rug made of wool and how he would take extra care of it and how I could extend its life too. His work was impeccable. He was friendly and professional and I felt very comfortable with him working in my house. I highly recommend this Tucson company!