Stanley Steemer rectified previously less than average service. The owner contacted me directly, to schedule a complimentary cleaning (comes with the original cost). The owner of this location and another member came out to review the previous work, and then took the appropriate measures to legitimately clean the sofa. The previous employees were there for less than an hour, and it took the second crew upwards of 3-hours. I appreciate the willingness to fix the situation. Original review: I have a white couch and a dog, the material wicks away liquids, but the dogs are rough on it. Had the team come out to do a deep clean on the sofa, and came back to far from excellent work. Ended up taking the Bissell spot cleaner to it, and got even more out of it. They called to tell me cushions were still brown, and the stains weren’t coming up, however I lifted a good sum of the stains myself. Additionally the sectional was not put back together, which I understand could be for drying purposes, but it made more work for me. Easy to reserve, and they were prompt. It cost way too much for how much effort was put into the job. Wouldn’t schedule with them again.
Great job by the Stanley Steemer team. Very thorough, professional and excellent customer service!!
Prices are excessively high. I understand they do a good job but I found another private company who does just as good or better
On time, courteous, friendly, efficient, professional. Team member Alicia always delivers!
Excellent service and guality was exceptional
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