Stanley Steemer

Matt Garrett

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November 24, 2022

Curtis was great and professional. Had a couple rooms and hallways done. Online scheduling is the easiest! Great job and will use again!

Lee & Chris Fredrickson

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October 16, 2021

Why did I originally give a three star review? The gentlemen who came were prompt and polite. They went through the process of cleaning the carpets, and made certain the the water source was turned off properly. I remained in the kitchen out of their way most of the time. However, from what I heard, and from the results, it seems that they went through a standard cleaning routine, but made no extra effort to remove spots, or treat areas that had some extra soil. The main parts of our living room look nice. But I can see no improvement on the traffic area in the hallway and in some areas of noticeable soil in front of some furniture and on some spots. I have since treated some of these areas myself, and there is some improvement; I will continue the process over the next couple of days. But I need to have a knee replacement, and it is difficult for me to get down on my knees; the idea was to have the professionals do this work. Perhaps there was a miscommunication regarding the nature of the job, but in any case the results are somewhat disappointing. The Rest of the Story: My rating is now 5 stars. Why the change? A couple of days after I posted the review, I received a call from a gentleman from Stanley Steemer. His conversation with me was about the same as his response to this review. He expressed concern that I was disappointed with the results of the cleaning, and assured me that they have a service pledge. He asked if they could send a supervisor to check the situation. An appointment was set and Curtis arrived this afternoon. He promptly determined that there were areas that did not meet Stanley Steemer standards, and offered to address the problems immediately. Less than an hour later, he had finished. Having used a couple of different techniques and products, he had produced great results. The carpet looks just like I had hoped when I booked the service. I am delighted and appreciate the professionalism with which my first review was handled. I will call them again when the carpet needs a cleaning. Thank you

Mary

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January 25, 2022

This is my second experience with Curtis. He is friendly, prompt and efficient. He cleaned all the traffic areas of my house and let me know of problem areas. He even remembered servicing us before with a, “Great to see you again!” Highly recommend.

Steve Pudinski

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September 20, 2021

Awesome job. Arrived on time. Explained everything, including the time it will take to dry thoroughly. Placed heavy furniture on pads to help with drying. Curtis answered all my questions and provided other information I hadn't thought about. He found some deep stains and was able to extract it with a second application. Told me if it shows up again (because of wicking) to call the office and they will return. This is my second time using SS and we are very pleased. Thanks for making the carpets look like new.

Joan Steinmetz

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April 17, 2021

The team from Stanley Steemer cleaned the carpets in the rec room, the master bedroom and master bedroom closet. They also cleaned the tile floor in the kitchen! The service was done within a couple of days of my request and the 2 man crew was very capable and polite. The carpet in the rec room had not been professionally cleaned for at least 20 years and there were several difficult stains. The crew returned twice at no charge to redo those difficult stains. The carpets and the tile floor look wonderful! My husband and I are very pleased with the service provided by Stanley Steemer and will definitely use them for our future cleaning needs.