I've never written a review before but I just had to for this one. While moving out of my apartment I had ordered the general carpet cleaning with pet odor removal. After the cleaning, the carpets smelled 100x worse than before the cleaning and the odor would not go away no matter how hard we tried. My landlord made me pay to replace the carpets and Stanley Steamer's response for a satisfaction guarantee was that there was nothing they could do. I've been trying to contact them for over a month now, even calling their corporate customer service number, but since this branch is independently owned and operated they seem to be ignoring me. The service man was pleasant and kind, even offering to go above and beyond for us, but it seems like the owners are being dodgy about their customer service guarantee.
I am very satisfied and overjoyed with the carpet cleaning service Chris Kalkbrenner provided at my house (Marion, IA). He called me before he arrived and he arrived on time. He was very professional as he asked if I had any questions or problem areas that I may be concerned about. He immediately set up and went straight to work. My carpet looks brand new and I am so happy with his work. I recommend Stanley Steemer as a first choice if you want the job done correctly! I will ask for Chris Kalkbrenner by name for my next cleaning ☺️! Excellent work. Thank you Chris and thank you Stanley Steemer!!!
They did a great job on my carpets and floors. They were very thorough and polite.
Why did I originally give a three star review? The gentlemen who came were prompt and polite. They went through the process of cleaning the carpets, and made certain the the water source was turned off properly. I remained in the kitchen out of their way most of the time. However, from what I heard, and from the results, it seems that they went through a standard cleaning routine, but made no extra effort to remove spots, or treat areas that had some extra soil. The main parts of our living room look nice. But I can see no improvement on the traffic area in the hallway and in some areas of noticeable soil in front of some furniture and on some spots. I have since treated some of these areas myself, and there is some improvement; I will continue the process over the next couple of days. But I need to have a knee replacement, and it is difficult for me to get down on my knees; the idea was to have the professionals do this work. Perhaps there was a miscommunication regarding the nature of the job, but in any case the results are somewhat disappointing. The Rest of the Story: My rating is now 5 stars. Why the change? A couple of days after I posted the review, I received a call from a gentleman from Stanley Steemer. His conversation with me was about the same as his response to this review. He expressed concern that I was disappointed with the results of the cleaning, and assured me that they have a service pledge. He asked if they could send a supervisor to check the situation. An appointment was set and Curtis arrived this afternoon. He promptly determined that there were areas that did not meet Stanley Steemer standards, and offered to address the problems immediately. Less than an hour later, he had finished. Having used a couple of different techniques and products, he had produced great results. The carpet looks just like I had hoped when I booked the service. I am delighted and appreciate the professionalism with which my first review was handled. I will call them again when the carpet needs a cleaning. Thank you
The team from Stanley Steemer cleaned the carpets in the rec room, the master bedroom and master bedroom closet. They also cleaned the tile floor in the kitchen! The service was done within a couple of days of my request and the 2 man crew was very capable and polite. The carpet in the rec room had not been professionally cleaned for at least 20 years and there were several difficult stains. The crew returned twice at no charge to redo those difficult stains. The carpets and the tile floor look wonderful! My husband and I are very pleased with the service provided by Stanley Steemer and will definitely use them for our future cleaning needs.
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