Southeast Restoration of Nashville is a great company! I have so appreciated their professionalism and focus /attention to every detail throughout the mitigation process in my home! Special thanks to Chase and his team (Tyler, Josh, Alex, and Owen)— they consistently went the extra mile and their work was outstanding! I saw their team step beyond the expectations in each part of the process. It is close to Christmas and they certainly made this challenge easier to go through! Their consistent communication with me through all the steps has been so appreciated! When experiencing a loss in your home excellent care to your questions and concerns is vital! I trust their excellent work and strongly recommend their company!
Their Project Management team is lacking communication skills and empathy. I asked numerous times for estimated dates for work and was blown off repeatedly. Where it really goes wrong is I asked for cash out and the estimate provided to my Insurance was overinflated by more than $5900.00 stating work was complete, which of course was not. If you ever have property damage in the Nashville Tennessee area, I recommend going with someone else. What’s more,looking at the reviews listed here some are written by their employees. For example, Thomas Maxwell happens to work for Southeast restoration. That being said the restoration is not anywhere close to being completed but I have fired Southeastern Restoration at this point. * Update * Enclosed, I included some pictures of Southeastern Restoration using the incorrect supports as well not installing ceiling properly at the studs which caused cracks and the entire ceiling to be replaced. At this time, the rework needed for repairs cost $4263.75 and no one wants to pay for this. USAA is taking no accountability for recommending Southeastern Restoration and essentially has closed the claim leaving me on the hook for the repairs. I have informed all parties of my intention to sue for breach of contract amongst other issues.
Bad experience from the start. Poor communication and slow responses led to me firing Southeastern Restoration. I did what one would call a CASH out with the insurance USAA. This is where Southeastern's unethical practices come in play, by literally overcharging stating they did $9500.00 worth or work. After two disputes, USAA paid them $3900.00 which is still way too much. I have been trying to get reimbursed from Southeastern Restoration for better part of 2 weeks now for poor workmanship to the ceiling restoration. In the photos you can see they did not remove the drywall to the studs like they should; they used fence post wood or the cheap wood used to make palettes to hold the dry wall sheets together resulting in the supports breaking in half and the ceiling cracking. I hired another company to fix this and need the $3713.75 to pay for this, but Southeastern Restoration is dragging their feet on paying for this. Also, note that Southeastern Restoration uses their own employees such as Thomas Maxwell to inflate their reviews with 5 stars. Such a sad business, my goal here is that someone will read my review, see the pictures and decide to go with another restoration company. It is bad enough to need to have our homes restored to begin with but to have a Vendor who is as unethical and poor as Southeastern Restoration just makes this process much worse. Would not want that for anyone, which is why I post this review again after they took it down.
Absolutely AMAZING!!!! They are awesome, I can’t tell you how thankful I am for their hard work and how quick they respond in your time of need. I am truly thankful for this company and the team they have in place is hands down the best group I have EVER encountered. They were reassuring and comforting during the flooding of my home. I will recommend them to anyone who needs help with flooding or any form of water damage.
Our experience with SE Restoration was a completely enjoyable experience. Jeremy Davenport & Kevin Cottam were both detailed oriented and thorough in their supervision. The crews were great, friendly and professional. Work product was excellent. All expectations were appropriately managed. I would hire them again if need be. I highly recommend them.
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