The Solid Restoration team finished today and did a very nice, professional job. The area that leaked was fixed and the finish work was impeccable. My wife said, "All four of your expert members were great to work with. They were on time and on budget.” Thank you on a personal note for finishing the job before Thanksgiving. We have a large group coming and this job completion was a huge stress saver. Happy Thanksgiving to you and the Solid Restoration family!😊
After a failure of a dishwasher caused flooding in our kitchen, our insurance company sent Solid Restoration out to our house. We had to have flooring, walls, cabinets and appliances pulled out in order for the drying process to begin. Ephraim and his crew came in and treated our house like it was their own. Plastic sheeting was hung to protect the rest of the house during the deconstruction and drying phase, keeping the rest of the house clean. We have never worked with a kinder, more professional crew. Ephraim worked quickly and cleanly and was great with communicating what was happening and what to expect. Once dry, the reconstruction began. Gigi at the office became our project manager and main contact. Again, such a professional, respectful and kind individual, Gigi was so willing to help, answered every phone call, text and email, reassuring us through every step in this process. Every sub-company or individual she sent out, whether it was a plumber, or people who did counter tops, flooring or cabinets, they all did great work. People from Solid Restoration who also did reconstruction and repairs, especially Selvin and his crew, all treated our house as if it was their own and did wonderful work. Back in the office, working with Neilah on the financial side and General Manager Aaron, made a stressful and trying situation easier for my wife and I to handle. I truly believe you will never find a more helpful, kind, professional and respectful company than Solid Restoration. I know this is a long review, but I firmly believe in giving credit to those who make a difference. Every person we had contact with at Solid Restoration truly looked out for us, treated our house as their own, took time with us and were in our corner every step of the way. We can honestly say that we never expected such great care, personal service and professionalism when this whole situation began. We truly believe this company is something unique, going back to the days of true, great customer service. It's not one or two people, it's an entire company.
They actually deserve 0 stars.. I had an insurance claim and this company took advantage of my insurance co and us for excessive work that didn’t need done. I had a water leak which I had paid for separately to be fixed When it came time for solid to repair the 1 1/2 by 2ft hole they decided that they wanted to gouge my ins co for painting my whole entire downstairs that didn’t need done only 1 little tiny wall need paint. This company’s representative by the name Neilia had the audacity to texted me a nasty message basically saying that if I do not allow them to paint the entire area as estimated then they would put my house repairs on hold until I wanted them to do it. They also demanded that my deductible to be paid first prior to any work being this is not ok either. To my understanding all moneys should be collected after job is complete and inspected. I then called Mark and spoke to him about it and I suggested just doing the patch work and I’d do the rest. Let me just say that he was just as rude as the other girl and told me that they are no longer willing to do the do the work because I spoke up so they cancelled my signed contract. After reviewing the charges on estimate I feel that what they and were going to charge was excessive and was trying to take advantage of my ins co and myself . This is my home not theirs and if I choose to not have my entire downstairs painted then that should be my choice not theirs …. Horrible rude company I do not recommend them at all !
I would highly recommend Solid Restoration. They were prompt, pleasant, and did a great job with our repair work. The office staff were timely, courteous and extremely helpful. I could not have been more pleased .
I have had 3 floods and each time Solid Restoration came to my rescue! My kitchen had water damage from the dishwasher. The S.R team took such good care of my home and needs. Brett Soliday and his staff were so helpful and understanding. My kitchen turned out like a model kitchen! The flooring was done perfect and my upgraded cabinets are pristine! I would highly recommend S/R. to anyone needing water mitigation or remodeling.
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