Smart restoration is probably one the best mold remediation companies in the state. I called them when I found a leak in the wall of my closet in my finished basement. one of the pipes was leaking and once I got it repaired I needed to take care of the mold issue because it was a slow leak that was active over at least 3 years so mold had plenty of time to grow in the wall. All the people at smart restoration were extremely knowledgeable, and the owner of the company came out to do the original appraisal of what was needed personally, and this guy really knew his stuff. He was very professional and gave me a reasonable estimate for what needed to get done and explained what his guys would do to remediate the mold and why they would do it that way and what precautions would be taken. He also made it clear what they would and wouldn't do; their name is a bit misleading as they will get rid of all the things the mold has infested like drywall and will treat what's remaining to get rid of the mold, but they will not replace or rebuild. They were prompt with getting the contract out to me, and extremely responsive when I called to ask questions. Marie the receptionist that I got in touch with actually took my call when she was at the grocery store after work hours! Amazing customer service. when the guys actually showed up they explained what they were going to do and did it and it took just about as long as they estimated (about two hours, it was a small job) they were professional and answered my questions about the process and the products they were using, and went above and beyond with the job they did. Once all was said and done and after the smell of the disinfectant they used faded (took about a day and a half, and was pet friendly) my basement smells much cleaner and clearer, so much so that I was surprised that the baseline that I had gotten used to was more moldy than I had realized. These guys are worth the money for sure. Amazing work, Amazing customer service and amazing results!
We were referred to the folks at Smart Restoration by a friend and are so thankful we used them. My sister is disabled and had water intrusion that went undetected for some time -resulting in a big mold problem. Pony and Marie took good care of us and documented the work with photos all along the way. They were respectful, on time and very reasonable with the pricing. Highly recommend them!
Smart Restoration was a pleasure to work with. Mold was found in my basement during an appraisal, something you never want to hear, but Smart Restoration made it a simple process to get it remediated. Starting with a next day quote, getting the work scheduled quickly, a great on-site crew that was pleasant to work with and answered any questions I had, and left my basement cleaner then it had been in years, to getting me the documentation I needed to prove the mold was removed correctly. The entire process was easy and seamless. I would highly recommend Smart Restoration for any work you need.
Pony from SMART restorations took care of me. He was highly knowledgeable/professional and broke everything down to me in a very easy-to- understand manner in his inspections. Highly recommend using his services.
I hired Pony and his team to do mold remediation in my home due to visual mold on the main level of my house (inherited the house last year in June) in the dining room, kitchen , hallway and basement due to condensation in in air ducts from my HVAC unit. I’m disabled and hardly EVER go in the basement. A friend found wet ceiling tiles and mold down there. The basement had to have all ceiling tiles removed, all contents (boxes, storage containers, rugs, etc) removed, thrown away or cleaned and repacked (they did all of that!). The master bedroom had high mold readings & the basement had mold readings that were atrocious!! The team worked for 3 days…cleaning, removing all that needed to be removed, scrubbing, fogging and containing all of the areas safely. They answered all the hundred of questions I had, made me more comfortable and lessened my anxiety because of it being such a big job. When they were done, had the house retested a couple of days later by EcoSafe (thanks, Sarah!) and passed with flying colors!!! Yay! Sucks that none of it was covered under my homeowners insurance but, par for the course! I HIGHLY RECOMMEND Smart Restoration LLC!!! Very thorough, knowledgeable and amazing customer service!! Thanks, Pony, the wonderful crew and Marie for taking such great care of me and my home.
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