I am the owner of an Airbnb in Oklahoma City. I had a guest that is suspected of distributing marijuana from it. There were guests coming and going with garbage sacks and boxes all night seen with outdoor camera. My property manager stepped into a horrible mess of pot odor everywhere. Pieces of marijuana were all over the kitchen and dining room and the smell was in our linens, in our furniture and carpet. My daughter found Serve-pro on google and they were fantastic. Their representative was out the next day to give me an estimate. They are very professional, quick to respond and I can see why they have had so many 5 star reviews in the past. I will use them again and recommend them to other customers.
We came home to our house flooded. We called our insurance company, and they had this company out within 1-2 hours. They were extremely professional, explained the entire process, and got right to work getting my floors up and baseboards that were affected. They brought in a ton of fans and dehumidifiers. They answer the phones right away and answer any concerns or questions I have, and if I do have a problem they were out to the house in a timely manner. I would highly recommend this company!
Our sump pumps went out and we'd had a lot of rain which resulted in our basement flooding. After the plumber fixed the sump pumps I called Servpro and Mike and his crew were out that afternoon. They vacuumed out the standing water and put their drying equipment out. They came back out and tested daily until they concluded the environment for mold had been eliminated. Mike went above and beyond when it was over 100 degrees and incredibly humid and the power had gone out in the basement. I couldn't figure out which breaker had been tripped and when Mike came over he went out and got the power back on. Trivione, one of the crew members, was very helpful and diligent. All the crew members were timely, hard working, and professional, very nice. Highly recommend!
Mike and Trivione were great to work with. We had a flood at our daycare facility and their crew was very understanding and patient while working around our children. They were courteous of nap time and very friendly when the children wanted to watch them. They cleaned up each area before moving to the next. Trivione answered every question we had and explained everything they were doing before beginning.
In error I called the Oklahoma location, Servpro of Central Oklahoma City, they answered the phone very fast. They were overly communicative in the next steps, however when we realized I made the incorrect call to the incorrect location they were very nice and directed me to the correct location. I highly recommend the Servpro team of Central Oklahoma City. Best customer service around.
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