When you suddenly discover wet carpet in your basement, and have not a clue how to go forward, we feel so lucky that our Insurance Agent recommended Jay C., at ServPro, to get a handle on our very unexpected water issue. Along with Andy Ferguson, they investigated, were very thorough and figured out where our problem stemmed from. They were both friendly and professional, and explained every detail as they proceeded. They came back to check on the drying process, removed the damaged carpet, sheetrock, woodwork and moldy personal property, and treated the affected area. 3 weeks in and we couldn't be more satisfied with the service that we have received. They have truly gone above and beyond. I would recommend them in a heartbeat, as they have given us peace of mind and offered emotional support when I felt so overwhelmed. Competence, care, compassion, cleanliness and awesome Customer Service is so hard to find today. Thank you!!
Rebecca Hill
-
August 04, 2022
Integrity really comes to mind when I describe Drew and his team. My parents had a house fire it was a tragic event and everything was an absolute mess. Hard to know what direction to jump. Drew ultimately was responsible for putting together a very adequate and updated budget to present to the insurance company. He even considered code updates in his bid and went out of his way. He wasn’t necessarily interested in getting the construction job as much as he was interested in doing what was right for my parents I don’t think you find a lot of people like that anymore and I’m thankful for his team. Mary and Jennifer work tireless hours sorting through the house smoke filled working side-by-side with my sister and my mom. We are blessed to have their help!
Morgan Chilson
-
January 20, 2022
Servpro's staff were some of the most professional and caring people I have ever worked with. My mom had a housefire and so we were using their services under tough circumstances -- they made us feel cared for, they had great suggestions from their experience in this situation, and they accommodated us as we struggled to manage things in a timely manner. I cannot recommend this company enough.
Kristine Strathman
-
August 25, 2021
Servpro of West Topeka did an excellent job of customer service from the time I spoke to Andy on the phone, to his fair and reliable estimate of cleaning our basement carpet to Andy, Jennifer & Ginger coming to our home to take care of cleaning our carpet. They were able to get out some old makeup stains, candle wax, and other miscellaneous stains and my carpet looks great!! I would highly recommend their team for any of your service needs that they take care of. I myself will use them again if needed for this and other services in the future. Thanks Again!
Lyman Edwards
-
December 30, 2021
We had SERVPRO of West Topeka out twice in the last few months, and will be recommending them to everyone I know. Drew, Andy, and the rest of the crew are as professional as it gets, and went the extra mile in everything that they did. They initially came out to do a full HEPA clean out of our finished attic after we had a bat infestation. While they were working they discovered some mold around the HVAC system which they also remediated. Then they cleaned the carpets on the second floor as well. We had them come back a few weeks later to clean our ducts. If we need anything else cleaned I will not hesitate to call Drew. If you're reading this review, go ahead and give them a call. They will treat you right.
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5614 SW Topeka Blvd Ste A, Topeka, KS 66609, USA
Claim Listing: SERVPRO of West Topeka
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When you suddenly discover wet carpet in your basement, and have not a clue how to go forward, we feel so lucky that our Insurance Agent recommended Jay C., at ServPro, to get a handle on our very unexpected water issue. Along with Andy Ferguson, they investigated, were very thorough and figured out where our problem stemmed from. They were both friendly and professional, and explained every detail as they proceeded. They came back to check on the drying process, removed the damaged carpet, sheetrock, woodwork and moldy personal property, and treated the affected area. 3 weeks in and we couldn't be more satisfied with the service that we have received. They have truly gone above and beyond. I would recommend them in a heartbeat, as they have given us peace of mind and offered emotional support when I felt so overwhelmed. Competence, care, compassion, cleanliness and awesome Customer Service is so hard to find today. Thank you!!
Integrity really comes to mind when I describe Drew and his team. My parents had a house fire it was a tragic event and everything was an absolute mess. Hard to know what direction to jump. Drew ultimately was responsible for putting together a very adequate and updated budget to present to the insurance company. He even considered code updates in his bid and went out of his way. He wasn’t necessarily interested in getting the construction job as much as he was interested in doing what was right for my parents I don’t think you find a lot of people like that anymore and I’m thankful for his team. Mary and Jennifer work tireless hours sorting through the house smoke filled working side-by-side with my sister and my mom. We are blessed to have their help!
Servpro's staff were some of the most professional and caring people I have ever worked with. My mom had a housefire and so we were using their services under tough circumstances -- they made us feel cared for, they had great suggestions from their experience in this situation, and they accommodated us as we struggled to manage things in a timely manner. I cannot recommend this company enough.
Servpro of West Topeka did an excellent job of customer service from the time I spoke to Andy on the phone, to his fair and reliable estimate of cleaning our basement carpet to Andy, Jennifer & Ginger coming to our home to take care of cleaning our carpet. They were able to get out some old makeup stains, candle wax, and other miscellaneous stains and my carpet looks great!! I would highly recommend their team for any of your service needs that they take care of. I myself will use them again if needed for this and other services in the future. Thanks Again!
We had SERVPRO of West Topeka out twice in the last few months, and will be recommending them to everyone I know. Drew, Andy, and the rest of the crew are as professional as it gets, and went the extra mile in everything that they did. They initially came out to do a full HEPA clean out of our finished attic after we had a bat infestation. While they were working they discovered some mold around the HVAC system which they also remediated. Then they cleaned the carpets on the second floor as well. We had them come back a few weeks later to clean our ducts. If we need anything else cleaned I will not hesitate to call Drew. If you're reading this review, go ahead and give them a call. They will treat you right.