About SERVPRO of West Sterling Heights

4.8 / 5

from reviews

Is this your business?

    Mark Kraus
    April 02, 2024

    These guys were great to work with. They walked us through the steps of how to work with our insurance claim and helped us to navigate the entire process. In addition they had great communication skills and extremely responsive. I want to especially call out Tyler Stuart and Kevin Gueits for the hands on approach to getting all the mitigation down smoothly and efficiently. They also kept my wife and I informed throughout their process and made sure we were satisfied at every stage. Great customer centric attitude. We were comfortable with their character and trusted them enough to have given them access to our home even when we were not there. Equally their manger Jon Paul was engaged and available at every step of the process handling all the paperwork and insurance mandates. I highly recommend Servpro and will continue to use their services.

    Lynda Tootalian
    December 12, 2023

    Austin, Tony B and Tyler W were wonderful to work with!! I will definitely refer Servpro to any of my friends or family who need them in the future!! Austin did a very good job getting his crew together and taking care of everything quickly!!!

    Jane Hively
    January 31, 2024

    Tyler S and Kevin G are a fantastic team ! Thank you Jon Paul for having them work in our house . They are very knowledgeable, polite and have great communication skills!! I hope they have a great career with the company!! They made a bad situation much easier to deal with!!! 5 stars to both Tyler and Kevin !!!! Well it’s January and our project is completely finished and we are extremely happy with the results!!! Dan and his tile guys did a fantastic job in the bathroom as did Steve, Tyler and Jeremy with the wood floors!!! Haley and her team:Regan, Jason, Jeremy, Luke and John did a wonderful job packing everything up in the dining room and moving the furniture. Melissa the project manager did a fabulous job with all the coordination and communication with us on the project!! She is very knowledgeable and easy to work with!! All the Servpro people that worked on this project were polite, knowledgeable, friendly and easy to have in our home. They all get 5 stars from us. !!!!!

    Linda Maison
    March 31, 2024

    Can you provide 0 stars? We had a house fire, a very stressful situation for any family. Serv-Pro promised immediate remediation of water and smoke damage. They never brought in fans or provided any other tools to dry out the 1000's of gallons of water used to extinguish the fire. The work crews were inconsistent or did not show up at all. I was told it was due to post-Covid employment, hunting season, and Thanksgiving. In the end, mold grew and we had an entire new problem on our hands due to the negligence and incompetence of this company. The employees did their best, but upper management was horrible to us. Unkind, did not listen, and even tried to blame us for not installing fans, etc. to mitigate the water/smoke damage. We ended up terminated the contract after three months and a major mold problem. 3 months after terminating the contract, the general manager requested a walk-through of our home with the general manager and insurance representative saying he had no records of what was done, no labor logs, nothing, and he had to create an invoice to present to us. In the end, he created 2 or 3 invoices, all different, to the insurance company, us, and the GM including work that was never provided (for example removing carpet from our living room when we didn't have carpet). Run, do not walk, away from this company. Finally, after working with us on our claim, our insurance company refuses to recommend ServPro for any contracts...something they have not done in the past. Even the credit union that we work with said their experience with this company is terrible.

    Carl K
    April 12, 2024

    ServPro's Kevin G. & Jon K. provided restoration services to my basement after I had major water damage from a hot water heater drain spigot failure that ran unnoticed for several hours. The worst damage was to my finished basement walls resulting from the accumulation of 2-3" of water. . Lead tech Jon with the help from Kevin, id a fine job removing about 2-ft of damaged perimeter drywall from the floor, plus damaged vinal floor tiles. The damaged materials were removed from the basement.

    SERVPRO of West Sterling Heights

    Our Address

    6993 19 Mile Rd, Sterling Heights, MI 48314, USA


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