Fortunately, this was my first time ever needing to submit a claim, and my project manager, Tracie, guided me through the entire process with outstanding communication and support. She kept me informed at every stage, respected my timeline, and made everything feel organized and manageable. I truly appreciated her professionalism and the way she made the experience feel seamless.
I also want to give a special shout‑out to the on‑site teams, who went above and beyond in caring for my senior dog while they worked. They were thoughtful about minimizing noise, made sure she felt safe, and even guarded the stairs so she wouldn’t fall. Their kindness and awareness meant so much to me.
Every visit, the team arrived on time — often a few minutes early — and handled the job with professionalism, respect, and genuine care.
I’m incredibly grateful for Tracie’s leadership and the team’s exceptional work. They turned a stressful situation into a positive experience
Catherine Woods
-
April 11, 2023
We experienced a devastating house fire in February of 2023. ServePro was by my side that very day. Craig and his team walked with me through every step of this process. They did a fabulous job with the home demolition and have been incredible in restoring items that were salvageable. I cannot imagine having gone through this experience without them. Highly, highly recommend!
Jimi Woodruff State Farm Agency
-
July 03, 2026
Can’t say enough great things about Wes Haynes and the crew at Servpro. They have helped several of my clients and recently assisted me with my home! 5 ⭐️’s. I highly recommend them!!
Cory Mayberry
-
November 05, 2025
Servpro was out after I had a terrible experience with another mitigation company. Hector came out and saved the day. He made the process so much easier and explained everything to me. The crew that came out was awesome and made me feel very comfortable with what they were doing. They had my whole house dried out and clean “like it never even happened”
Caroline Chamberlain
-
May 06, 2025
Hector, Matthew, and their team did a great job with our water leak. There was great communication throughout the process from both Hector and Matthew. Matthew listened to my concerns and made sure that the area needing mitigation was safe for our young children during the process. This team is professional and a pleasure to work with (despite the circumstances). I hope we don’t need them again, but I would not hesitate to recommend them to others!
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3730 Hargrove Ave, Charlotte, NC 28208, USA
Claim Listing: SERVPRO of West Mecklenburg County
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Fortunately, this was my first time ever needing to submit a claim, and my project manager, Tracie, guided me through the entire process with outstanding communication and support. She kept me informed at every stage, respected my timeline, and made everything feel organized and manageable. I truly appreciated her professionalism and the way she made the experience feel seamless. I also want to give a special shout‑out to the on‑site teams, who went above and beyond in caring for my senior dog while they worked. They were thoughtful about minimizing noise, made sure she felt safe, and even guarded the stairs so she wouldn’t fall. Their kindness and awareness meant so much to me. Every visit, the team arrived on time — often a few minutes early — and handled the job with professionalism, respect, and genuine care. I’m incredibly grateful for Tracie’s leadership and the team’s exceptional work. They turned a stressful situation into a positive experience
We experienced a devastating house fire in February of 2023. ServePro was by my side that very day. Craig and his team walked with me through every step of this process. They did a fabulous job with the home demolition and have been incredible in restoring items that were salvageable. I cannot imagine having gone through this experience without them. Highly, highly recommend!
Can’t say enough great things about Wes Haynes and the crew at Servpro. They have helped several of my clients and recently assisted me with my home! 5 ⭐️’s. I highly recommend them!!
Servpro was out after I had a terrible experience with another mitigation company. Hector came out and saved the day. He made the process so much easier and explained everything to me. The crew that came out was awesome and made me feel very comfortable with what they were doing. They had my whole house dried out and clean “like it never even happened”
Hector, Matthew, and their team did a great job with our water leak. There was great communication throughout the process from both Hector and Matthew. Matthew listened to my concerns and made sure that the area needing mitigation was safe for our young children during the process. This team is professional and a pleasure to work with (despite the circumstances). I hope we don’t need them again, but I would not hesitate to recommend them to others!