We experienced a devastating house fire in February of 2023. ServePro was by my side that very day. Craig and his team walked with me through every step of this process. They did a fabulous job with the home demolition and have been incredible in restoring items that were salvageable. I cannot imagine having gone through this experience without them. Highly, highly recommend!
I developed and built a luxury townhome community in NODA. A home inspection was scheduled for the last unit to sell. The inspector tested the sink stopper on the third floor, but left it engaged and forgot to turn the water off before leaving the property. The faucet ran over the weekend for 90+ hours uninterrupted before I got the dreadful call on Monday morning. My first call was to my insurance agent, and he directed me to Alex and SERVPRO of West Mecklenburg County. Thank goodness for Alex and his team! Water was everywhere! Alex and I walked through the unit with moisture meters and detected significant moisture in the floors, ceilings and walls. SERVPRO started their process of drying the townhome the very next day. Alex is excellent with communication and kept me posted throughout the entire process. I ended up using my subs for most of the rehab, but SERVPRO handled all of the drying and kept thorough drying logs along with a detailed mitigation report. I was able to use these logs to provide comfort to my buyer and use the reports to get paid by the insurance company. SERVPRO provided insight into the loss collection process with the insurance company. I had a fantastic experience with Alex and his team and although I hope I never have to call them again, I will definitely be using them if I need to!
I was involved in a multi-unit condo fire almost three years ago and ServPro handled cleaning and storing all of my items since the fire. Craig and his team have been phenomenal to work with during an extremely stressful time as the rebuild has faced delay after delay. They are responsive and have gone above and beyond to take care of my items and my mental state. Elaine and her crew were delayed in the pack in by a cleaning crew and were understanding and patient. Truly the best possible company to help you deal with a stressful situation.
Alex and team were fantastic - responsive, transparent, and empathetic in helping us after a water leak. I highly recommend them.
I recently had the pleasure of working with Alex and the team from ServPro of West Mecklenburg County for water damage mitigation in my home, and I cannot speak highly enough of their exceptional customer service. From the moment I called them, they were quick to respond and provided me with all the necessary information I needed to understand the process and what to expect. The team arrived promptly and were extremely professional and courteous throughout the entire process. They explained everything they were doing and why, and answered all my questions with patience and clarity. Their attention to detail and level of care was remarkable, and they made sure to keep me informed every step of the way. In addition to their exceptional service, I was also impressed with the value I received from their services. Their pricing was very reasonable and competitive, they worked closely with my insurance and I felt like I got more than my money's worth for the work they did. Overall, I would highly recommend Alex and the team at ServPro of West Mecklenburg County for any restoration needs. Their outstanding customer service, professionalism, and value are truly unbeatable, and they have definitely earned my loyalty as a customer.
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