About SERVPRO of West Knoxville

4.6 / 5

from reviews

Is this your business?

    Sharon Thomas
    March 11, 2023

    We hired ServPro for minor flooding in a bedroom closet. Upon first inspection, we were told we needed a laundry list of repairs. The techs contradicted most of the items on the original list and just put in some fans for $1200. When they took the fans, I was asked to sign a document that the carpet was dry and that they took the fans. It was actually a prefilled survey. We are still left with damaged walls, no padding replacement, no baseboards and carpet that needs to be stretched. They billed our insurance company for the fans, and I never heard back from them. I feel like I was scammed and they had no intention of doing the job as promised. Very disappointed in Carlos and his team.

    Cynthia Freehill
    March 21, 2023

    There’s a crack in our living room ceiling due to a worker stepping in the wrong place in our attic. He didn’t inform us. Servpro has been out to assess the damage and what they need to do to fix it, however they have not returned our calls for 2 weeks to set up a time to fix it.

    astin allen
    April 20, 2023

    Heather Speers is a coordinator for Serv Pro and she has been absolutely the best! She’s helped me with every hiccup I’ve had along the way and is always responsive with communication. I feel I wouldn’t have gotten this far with out her! Definitely someone I’d like to have on my team. Thank you.

    Carlos Roman
    March 30, 2023

    Had a great experience with the Sales Manager he was calming and gave us solutions to our water issues, the company communicated with our insurance company and took care of our home in a timely manner. Would recommend to anyone.

    Andy Jackson
    December 14, 2022

    They did a very professional job. Did a great job. Highly recommend! Adrian was the associate that did our work and we couldn't have been more pleased.

    SERVPRO of West Knoxville

    Our Address

    8609 Ball Camp Pike, Knoxville, TN 37931, USA


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