Called Roger regarding an issue with our new home, and he spent over an hour of his time speaking on the phone. He was incredibly knowledgeable and ended up recommending a different course of treatment That would save me money. I have spoken to probably 10 different contractors since moving And he was by far lightyears ahead of all of them When it comes to being honest, sincere, and customer oriented. The best decision you will make is hiring this company when it comes to a remediation issue.
I very highly recommend SERVPRO of Waco. Our rent house caught on fire and Roger was very responsive in helping take care of the property to ensure both the smoke smell and the damage was taken care of. He called me each day to let me know what was going on and sent pictures as progress was made. He also helped with our insurance and provided us with guidance on what we needed to do next. We were EXTREMELY satisfied with his service.
We bought our first house in Waco knowing that it had a previous owner who was a prolific smoker. The house underwent renovations: painting, popcorn ceiling removed/updated, and extensive cleaning of ductwork. Unfortunately, the nose knows and I was beside myself with the lingering smell. Roger Bailey came to the house and offered ozone generator which requires you to be out of the house and once completed, you need to allow time for the ozone to dissipate. We were out of town last week, and Roger gave daily updates & photos of the rooms that were getting the ozone treatment over the course of 5 days. When we returned I was amazed, relieved and grateful that I could not only tell the difference, but so could my husband and a guest who visited over the weekend. Many thanks to the friendly, informative, and knowledgeable support I received from ServPro Waco. While I certainly hope we won't need them for future smoke mitigation, he is who I will call immediately if I do!
Prompt, efficient service prevented extensive damage to my home when I had a plumbing issue. Roger and Teresa are honest and dependable, always keeping me informed during the entire process. I highly recommend this business.
Roger and his team at SERVPRO of Waco are fantastic! His professionalism with me and my tenants was outstanding! Roger was able to determine where I had a leak and what areas were negatively effected from the leak, and provided a course of action that was efficient, effective and affordable Thank you again for your assistance Roger
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