This is a wonderful company to work with! I had some water damage and mold and decided to give this company a call. Best decision EVER! What really sold me was the project manager who came out to give me an estimate. Duane Dickinson of Servpro in VA Beach is ABSOLUTELY PHENOMENAL!!! Talk about professional!! He was very thorough and took his time explaining all the work that needed to be done. I got a few quotes from other companies but honestly, his knowledge, expertise and communication was what sold me! I would definitely use this company again in the future, truly the best customer service in Hampton roads. Quick service , accurate & professional… doesn’t get any better than that!
ServPro did an excellent job from start to finish. The mitigation and repair portion of the project went smoothly and quickly. Everyone was polite and responsive to our questions. This team wanted to make sure the job was completed in an efficient manner. I would recommend ServPro to anyone needing mitigation, repair, and reconstruction. I was truly impressed with ServPro!!
ServPro assisted us in a water loss project for one of our oldest clients. Duane D. and his mitigation crew responded quickly and professionally and they got the job done correctly. The repair process has been headed up by Jason C. and it is going smoothly. In short, ServPro understood the requirements of the job and the needs of the client, and they fulfilled them. They have been a pleasure to work with.
I have renovated over 30 homes in four separate cities throughout the country over the course of the last 10 years and have worked with hundreds of contractors and subcontractors; the Servpro team and subcontractors are the best that I have worked with! Our home was hit directly by a tornado in April 2023 and Jason and his team provided the water remediation services as well as was the General Contractor for all the repairs. His responsive, professionalism, and want / willingness to do quality work is the best in the industry. Truly appreciate Servpro Virginia Beach and their team's service to me and my family during this difficult time due to the damage from the tornado. Additionally, the Servpro team helped extensively with working with our insurance company to get the coverage for repairs from the tornado; because of their expertise, our homes' repairs were complete before most homes in the neighborhood even started.
If you like spending an extra month in a hotel because one of the largest remediation companies in Hampton Roads lacks the equipment or proper staff to fulfill their obligation then SERVPRO is your company. Horrible communication, slow to return phone calls, and many days where nobody even showed up to work. I had to fire them half way through my job and hire a competent contractor. Edit: I have the correct location and a 4 month daily log of the work or lack of. It has been quite some time. I waited til I no longer own the property just in case I needed something corrected for fear of reprisal.
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