SERVPRO of Universal City/St. Hedwig

8845 FM1976 Suite 108, Converse, TX 78109, USA

About SERVPRO of Universal City/St. Hedwig

5 / 5

from reviews

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    Adele Palmer
    -
    April 29, 2022

    My husband and I discovered water leak in the laundry room and quickly realized it was going to be more than a DIY project. We called our insurance and they sent out a Serv Pro team to start the water damage assessment. Robert explained the process and what they would do once the insurance approved the job. Next day Bailey and Tucker called before they showed up and started the cleanup. They were thorough, quick and efficient. They were polite, courteous and respectful, something you don’t get much of these days, which I totally appreciate. Bailey or Robert would come by everyday to check the moisture levels and make sure it was drying. This team did a fantastic job , it took longer than expected , through no fault of their own it’s just my stupid house but they kept me in the loop the entire time. Everything is now dry and we can start the repairs. If anyone is ever in need of a cleanup you can count on this entire team to do the job right.

    yessica garcia
    -
    November 28, 2021

    This experience was amazing! From start to finish! Robert was the dispatcher, he accommodated me even after hours of their regular work schedule, the communication was clear and professional. Bailey and the crew , Jakob and Tucker were on time, and called about 10 minutes before their arrival. Bailey was very professional and set expectations and process of the work. The team was polite and asked before taking pictures, and using the faucet, 100 % recommend, they are my new to go carpet cleaners !

    gerard Ronan
    -
    October 10, 2021

    The back of our house had water damage due to Hurricane Ida. We called Serve Pro and were so glad we were connected to Robert's team. He was so professional and understanding. His team was so wonderful to work with. Robert explained everything they were going to do. Bailey and Jacob would walk us through every step and answered any and all questions we had. The crew was great. They made the whold process a pleasant experience. Thank you Robert and your team for a great job.

    David “Kokopelli” Nutting
    -
    March 05, 2022

    Robert and Steven did a great job coming out and getting right to work. Steven has been attentive to come back and ensure that we are making progress on drying the affected area of our house. GREAT SERVICE!

    Nunya Biz
    -
    April 20, 2022

    Excellent, prompt, and thorough service. Steven follows through and is there when he said he will be. If I ever need anything like this again I won't hesitate to call again and I highly recommend to anyone.

    SERVPRO of Universal City/St. Hedwig

    Our Address

    8845 FM1976 Suite 108, Converse, TX 78109, USA

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