SERVPRO of SW Onondaga County

Melissa Cruz

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November 17, 2023

I cannot thank Servpro of Onondaga enough!! They made this extremely long process as easy and as quick as possible. My hot water tank blew and did quite some damage. Justin and his crew were amazing! Communication was superb. He always let me know when he was arriving and did great at communicating what the next steps were. They went above and beyond to make sure I was happy!! Pablo and Becky also went above and beyond! They made sure I was up to date on any new information and let me know I could call with any questions at ANY time. My basement looks brand new! Thank you Servpro for making my first experience an amazing one!

Courtney Jones

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October 07, 2023

Amazing service. We recently had a disastrous flood of our dishwasher into our kitchen and laundry room/crawl space. Servpro was sent by our insurance company and they were so incredibly helpful during a difficult time. They answered any questions we had, made accommodations to our schedules and went above and beyond to help us. Tate in particular was amazing. He made sure to assure me that he would check on my cat to make sure she was ok and safe while he was working. Pablo was also great and helped me understand so much of the process and what to expect. We had a lot of people in and out but Richard, Allen and Justin were also helpful. I’m sure I’m forgetting other names but everyone was professional, friendly and hard working.

Eric B Rodriguez

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October 16, 2023

Our basement was flooded and Serv-Pro came to the rescue. Friendly staff. They are efficient, friendly, and helpful. Thanks to Mike. Alan. Pablo, Josh Justin Gazda for everything you have done and continue to do. Edward Richmond and Eric Rodriguez

Tyler Fedoris

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June 09, 2023

Tuesday, we had a major leak from our upstairs bathroom down into the room below it. Our insurance company called Servpro for their water damage mitigation services. Shaun called me promptly who was very kind and attentive during the call. He sent a crew out within the hour. Michael F. and Josh Deal from this crew were extremely kind, polite, and professional. They made sure to inform me as much and as often as possible throughout the process. Shaun, Michael, and Josh came by to monitor throughout the week and everything was dried and taken care of by Friday. They were always on time, and any occasion where they had to run late due to a previous job running too long, I was always given proper notice and it was still within a half hour of our scheduled time. I’d also like to give a shout out to Becky at the office who helped make sure their visits worked with my schedule. I highly recommend using Servpro and I will absolutely be using them again in the future.

Raymond Taylor

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June 29, 2023

Servpro did an amazing job cleaning up the damage in my home after a water line break. They were quick and responsive and answered any questions I had. I would highly recommend them if you are in need of their services.