I'd like to commend Jeff of Servepro of Sun City for the outstanding job. I was out of town and our neighbor visited our home on Friday about 10 AM and found the freezer completely defrosted and "stuff" oozing on the floor. I contacted Servpro by 11 AM (recommended by the neighbor) and spoke to Jeff. He said he could take care of it. I called my insurance company by 11:30 AM and said all would be covered. Jeff was there by about 1:00 PM and 2 hours later, freezer and all the defrosted food was gone, the room was completely disinfected. Great job and highly recommended.
When we came home on a Friday evening to find our downstairs flooded from a failed shut off valve in our upstairs bathroom, we immediately called ServPro. Jeff was at our house within an hour with a truck full of fans and dehumidifiers. He immediately got to work ripping out flooring and drywall to help dry our home as quick as possible. He stayed for hours making sure our home was safe to sleep in and assisted with anything we needed. He stopped over every day to check moisture levels, he brought boxes so we could get a head start on packing up, and even showed up when our insurance adjuster came to ensure nothing was missed. He has exceeded our expectations! Hopefully your house never turns into a kiddie splash pad, but if it does. Know that you're in great hands with Jeff and his exceptional crew.
I had a lot of water damage in my spare bedroom due to a pipeline being clogged from my A/C unit. The ceiling, walls and carpet were soaking wet. SERVPRO came out immediately to assess the damage. Jeff was very knowledgeable and walked me through the next steps of the process. He removed the damaged ceiling, walls and carpeting that day and set up the blowing fans. He explained his employees would stop by daily to check on the drying process. His employees would call prior to arriving and they were also knowledgeable and respectful. Jeff was there when I called to ask questions which was very helpful. I will definitely call SERVPRO in the future. They are proven to be very trustworthy. Thank you SERVPRO!
My experience with ServPro was beyond my expectations. I had back up water damage in my family room/kitchen. Jeff from ServPro came out immediately and set up fans etc. He proceeded to help me through the entire process of finding an honest plumber, electrician, flooring company who had the machinery to pull up glued down floors & someone to put in new baseboards. Every time I had a question or needed something, he was available and he always answered calls promptly. I can't say enough good things about him and his company.
Tentative at first, never having experienced water from monsoon rains (Sun City, AZ)coming in through the ceiling, down the walls, sweating paint, dripping on to the floors, carpet and buckets. Process, Service & expertise was excellent, thorough. I was informed & watched all procedures...ongoing. If we had not been made aware of this company, I am sure this problem would have been unending and worsened consequences in ensuing years! Thank you, Kind Sirs, Crew Chief John Wilson, and Sir. Crew Chief Anthony Sheppard, for expert service you have provided in this situation. House now looks like there was nary a problem...well on to the next step in replacements and paint. Magical & Excellence in all regards. Another happy customer, Niki Johnson
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