SERVPRO of Springfield/Mt. Vernon

5701 General Washington Dr o, Alexandria, VA 22312, USA

About SERVPRO of Springfield/Mt. Vernon

4.5 / 5

from reviews

Is this your business?

    Madelyn Roche
    -
    July 15, 2021

    It’s rare that I can say I was 100% satisfied with a service, but in this case absolutely everything was perfect. The water remediation crew was super responsive, efficient and pleasant to work with. I cannot say enough about the restoration crew. From step 1 to the end, they communicated every step of the way, were on time, quick and their work was impeccable. A++ Considering the horror of flooding in my basement, the ServPro crew, from water remediation to restoration was seamless and beautifully done. Do I recommend them? 100% yes!

    Farah Sarshar
    -
    July 17, 2020

    I recently used ServPro services to remediate water damage to my condo. The team immediately came out to take care of saturated drywall, insulation and carpet. They also gave me a very reasonable quote to rebuild the damaged room. I was very impressed with their attention to detail, timeliness and professionalism. I was also very happy with the overall amount of time it took to finish the work - I was afraid my room would look disastrous for weeks, but they were very efficient and took care of all the work quickly. I would definitely use them again.

    lory stabolepszy
    -
    January 27, 2020

    We had a fairly major water leak from the second floor that resulted in damage to the office below as well as the. basement area beneath that. We called at 6:30 am and were told a crew would be there by 9 or so. They showed up at that time and spent several hours taking care of the damage and were very professional and thorough. They left fans and set a time to pick them up and again were right on time. I highly recommend this company as their communication, work and follow up is very professional. Very much appreciated especially when you have a sudden incident.

    Ramona Ciorcila
    -
    January 06, 2021

    SERVPRO helped me out with a flooded basement. Daniel and his crew were great. They charged my insurance for the work. I highly recommend them

    MR Thompson
    -
    May 16, 2019

    Dorel Watley and staff provide inaccurate information to customers. Projects not completed on timely basis. The project goal was to eliminate or reduce the mold to a safe level, since Servpro has started on the project the levels have increased 10x fold. The project is not completed yet they have threatened on several occasions to send the account to collections. Limited response rate. Not familiar with terms within their industry. Requested on several occasions that the customer provide/pay for expensive reports from a mold inspector, once report was produced and it was realized the further work needed to be completed on their behalf. Then returned and asked for a different expensive report(>$500/report) from an industrial hygenist to be produced. When ask the president for an example report from an industrial hygenist, he sent over a report from a mold inspector even though he and staff stated on several occasions that the reason their work was inaccurate was because they need a hygenist report. Do not recommend procuring their services.

    SERVPRO of Springfield/Mt. Vernon

    Our Address

    5701 General Washington Dr o, Alexandria, VA 22312, USA

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