Listen, I don't ever review or post a review. But this is my first time and I got to be honest. This Edwin guy at Servpro is awesome. Hard worker and he was so nice and great. He communicated with me well and helped us out a lot with what has been a tough time with our house. I highly recommend using Servpro and I recommend using Edwin. You will not be disappointed. Trust me, he is very knowledgeable and knows what he is doing!
We had a water pressure pump blow in our finished basement late in the evening, spraying water over a large area before I discovered it and got the water shut off. Water had seeped into an adjacent room and hallway. Jose and his team member responded almost immediately, vacuumed the water, hand dried items as necessary, and placed equipment to quickly dry baseboard areas so that we did not have to demo/replace drywall. He returned twice to check moisture levels before removing equipment. He was cheerful, courteous, professional and reduced what would have been a stressful disaster to a mild inconvenience.
Our basement deep freezer failed. Woke up this morning to a horrible smell. Called SERVPRO of Society Hill at 11:45 AM. The call taker had the dispatcher call me within 5 minutes. The dispatcher, Mary Kate, asked for some information and was back to me before Noon with an estimate and a time frame for the tech to come out by 1 PM or 1:30. Edwin III arrived at 1:20 and worked diligently for about 3 hours to remove all the spoiled food from the freezer, clean and sanitize both the freezer and the surrounding area and remediate the smell. Job was performed professionally, completely and at a reasonable price. Our highest praise for both Edwin III and Mary Kate for solving our problem!
Dave, Tom and Daim were great, they got the job done quickly! The were very professional and executed each appointment with great care and left their work stations clean and neat. When your life is falling apart it’s nice to know you can call vendors like Serv Pro to pick you back up! Thanks again!
Jose from Servpro of Society Hill was incredibly responsive. (within the hour). He recognized all that needed to be done and stayed till all dried. There may be other mitigation services that are less expensive, but none does a more comprehensive job.
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