ServePro assisted me with pack-out and storage of personal items damaged in the Winter Storm. They did a PHENOMENAL JOB! They were very professional and they put my mind at ease in cleaning, storing and taking care of my valuables.
Great service! Very happy. We had bio hazard cleaning done. Thanks again.
I'm a 69 year old senior with covid and Servpro boxed up my kitchen utensils and now I'm forced to eat out. I engaged Servpro of River Oaks for water damages in my kitchen. Before the work began, Allison Gonzales scheduled her crew to come and pack away all my kitchen utensils for Thursday January 6, 2022. However, on January 5th I tested positive for covid and immediately notified Allison of my condition. On January 6th, the packing crew came to work in anyway. Later at 11:06 Allison replied to me that "she got in late to work and just saw my email" and the water damage will have to be postponed until I tested positive. However, the packing crew were already finished putting away my kitchen utensils in 30 boxes. Allison got late to work, failed to notified the crew of my condition, I'm stuck with 30 boxes of my kitchen stuff and forced to eat out.
SERVPRO of River Oaks was extremely responsive when I alerted them about water leak in our damage. We have an immunocompromised child and they made sure that no mold was spread around the house. Thank you!
Servpro acted fast and they did an amazing job. I'd say my house was cleaner after they came, than it was before the fire. I'd 100% recommend for anyone in a similar situation who needs someone to act fast. They also had connections to contractors willing to take on insurance jobs, who also know how to properly bill insurance companies.
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