Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.
Jay Swedenborg
-
December 17, 2022
ServPro Project Manager was at my home within 60 minutes of my initial call. A team of two ServPro professionals were at my house soon after that to begin the water mitigation work that afternoon/evening. The ServPro team did a quality job from beginning to end with great communication throughout the entire process.
Ashley Hill
-
February 15, 2023
I had my air vents and ducts cleaned out. They did a good job with cleaning the vent covers and vents. Grover the technician was very professional and explained the whole process from start to finish.
kim barber
-
August 05, 2022
I had water damage due to a storm and ServPro performed the "mitigation" or drying out process. They also removed the drywall/plaster and floors that were wet. The project manager (Matt) was responsive, professional and kind. He kept me informed with everything that was happening and overall they did a fantastic job. ServPro was to perform the repairs as well which would be a different team and project manager. I DO NOT recommend this department as the repair team project manager had not finished the estimate over a month after seeing the home and I had to switch to a different contractor due his lack of responsiveness and dismissive demeanor.
antonio hardy
-
October 06, 2022
Best company I've delt with in years. On time,friendly crew, cleaned up all messes.better then the home warranty company I got. I'm sticking with One Hour from now on.
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12001 Deerhill Rd, Midlothian, VA 23112, USA
Claim Listing: SERVPRO of Richmond and SERVPRO of Henrico County
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Technicians arrived in the time frame given. Technicians were very personable and nice. Explained exactly what they would be doing. They vacuumed up everything for the most part. We did find some rags laying around that they forgot and also the cardboard coverings that they put over top of the vents when they took the vents down, were left here in various places throughout the house that we found. They did wash all the vents before they put them back up. Overall, we were very satisfied with the service.
ServPro Project Manager was at my home within 60 minutes of my initial call. A team of two ServPro professionals were at my house soon after that to begin the water mitigation work that afternoon/evening. The ServPro team did a quality job from beginning to end with great communication throughout the entire process.
I had my air vents and ducts cleaned out. They did a good job with cleaning the vent covers and vents. Grover the technician was very professional and explained the whole process from start to finish.
I had water damage due to a storm and ServPro performed the "mitigation" or drying out process. They also removed the drywall/plaster and floors that were wet. The project manager (Matt) was responsive, professional and kind. He kept me informed with everything that was happening and overall they did a fantastic job. ServPro was to perform the repairs as well which would be a different team and project manager. I DO NOT recommend this department as the repair team project manager had not finished the estimate over a month after seeing the home and I had to switch to a different contractor due his lack of responsiveness and dismissive demeanor.
Best company I've delt with in years. On time,friendly crew, cleaned up all messes.better then the home warranty company I got. I'm sticking with One Hour from now on.