Brandon, Donny, and Russ were very professional and made sure that we were aware of the process the whole time. They even helped with insurance and getting things approved and moving along. I could only leave 5 stars but they are definitely a 10/10! We are super happy with our experience with this team and company. Hands down would use again and recommend!
I want to tell you Ronda and Sandra were so nice and patient with my confusion on what to pack first. Thank you they left my coffee pot. They took great care of my New York Giants Decatur Set. Ronda knew how nervous I was and helped with Patience and understanding. Thank you for someone who feels what is happening emotionally. Thank you for your service and great people who feel 🙏🙏 what. the transition is to their pets and your whole Family. This is what family support is all about. Love to you and your company 😄.
After 5 days of being away, I came home to a complete mess. A faulty shut off valve from an upstair's washer leaked for days until the ceiling fell and saturated my downstair's rug and foam. ServePro came within an hour. The project manager assessed the damage, made a plan for the restoration crew, and prepared all the necessary paperwork for my homeowner's claim. Ja'Wan and his crew came within minutes of the project manager. The restoration plan was communicated and Ja'Wan and his crew immediately got to work clearing and cleaning a very large mess. It was definitely a very bad day but Ja'Wan always had a smile on his face and assured me that all would be ok. Every day Ja'Wan returned to take readings and explain the progress of the job. He just made the whole process as positive as it could be. Thank you Ja'Wan and your crew for doing such an incredible job.
I had a leak in my house with mold damage. Servpro was quick to respond, and at my house the next day to give me an honest and fair quote. They are working to resolve the issue as well as working with my insurance to make sure everything is smooth on my end. They are very professional and are following up with me to keep me informed of what is going on. I have given their information to all of my neighbors as well as business colleagues in case they need any services in the future.
The demolition team was professional, efficient and thorough. Attention to detail and care for our home was evident. And just as important they were kind, positive and thoughtful. Tisha was the team leader-her rapport with her colleagues made our stressful experience with the water damage easier to bear. She displayed a quiet proficiency and had a great sense of humor. Her smile helped relieve our anxiety. Kristalyn was responsive and such a bright energy to have on the team-she lifted our spirits with her encouragement and hard work. Her sense helped us bear the disaster. Rome patiently answered our questions and was a steady and thoughtful person to have working in our home. He never seemed to mind doing the heavy lifting work. When the equipment needed to be picked up on Saturday, Jory and Gil cheerfully cleared all the equipment quickly and carefully.
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