Marlene and the team is amazing. We had a coffee machine leak (water supply line) which flooded our kitchen area. I called and was surprised how quickly they showed up, offered a fair price and went above and beyond to make sure we were satisfied and the damage was addressed. Marlene is highly professional, knowledgeable, responsive and it was a pleasure working with her and the team. Thank you!
We purchased a home, and it wasn't until we removed the flooring that we found mold behind the walls and baseboards. Marlene, Jimmy and Jaun were amazing, professional and extremely courteous. The service was excellent, and the guys made this difficult process a lot easier to deal with. The communication was unmatched the quality of work was thorough. We would recommend them for all your restoration needs. I've always known about Servpro but never used them I see the commercials all the time saying, "like it never happened". Now my wife notices it as well. They truly lived up to that saying. Thank you Marlene, Jimmy and Jaun.
Had some work performed by Servpro and was very impressed with the company. Both Morena and Her team were extremely professional and courteous. Work was performed very quickly and they cleaned up in the areas they worked in. Prices are reasonable and service is top notch. I would highly recommend to others. LB
We had a sump failure which flooded our basement, 700 sqft of the 1500 sqft was finished including a family room, bedroom and bathroom. Elian and Marlene Ramon and Hector were a great team. We are very pleased with the communication, the amount of time from the event to the time of service, and time to resolve our issue. The were always prompt, courteous, and the project was completed on time. Marlene’s empathy and professionalism as the face of the company, was outstanding in our time of personal crisis and was greatly appreciated.
This company did an ok-ish job with mold removal, water damage, and reconstruction but they threatened to put a lien on my property when I requested to speak to them about the bill prior to paying because it is long, confusing, and overly complicated. During the job they were supposed to be completing their workers were called away multiple days, sometimes did not show up, and routinely showed up late. It is South Florida and I get that is par for the course. HOWEVER, they charge for and and dehumidifiers, etc that are left at the job even when their workers are called away to do other jobs. These fans and other things are extremely expensive for the day and being charged for this is not acceptable. Further, the mold they were treating was due to a water leak and they refused to fix the leak for over a week causing the fans and drying equipment to need to be there even longer and costing more money. The worst thing about the situation to me was their threat to put a lien on the property just because I wanted to speak about the bill before paying them. Their actions were completely unwarranted and extremely abrasive. Please use caution when dealing with this company. Response to the company: I have negatively reviewed businesses that deserve it, like yours. Also, I have left mediocre and great reviews for other companies. I realize that you are upset by the review, but it is what happened. I wish you handled the situation better, as your work was more expensive than it should have been and the threats were unwarranted.
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