SERVPRO of Omaha Southwest and SERVPRO of Omaha West/Saunders County

Debbi Smith

-

September 11, 2023

I have watched for months this company destroy my friends home. It was a very high end immaculate home that had been recently renovated before a horrible storm ruined it when the roof tar paper & shingles were not installed. I have saw their employees be not professional and lie repeatedly. Would highly recommend that as a homeowner to turn and run the opposite direction of this company. The owners have proof with photos and videos.

Nate Adkisson

-

August 02, 2023

Warning to those considering using this company. Had an insurance claim to have them handle the mold mitigation, and it turned into a complete nightmare. I've been a landlord for years, and I know a thing or two about repairs, but this company's incompetence left me stunned. The house my tenant was in had a water line leak and black mold behind the sink, which needed immediate attention. I reached out to them, hoping for a prompt and professional response, but what I got was anything but that. Their interactions were consistently unfriendly, and they seemed to take pleasure in making condescending remarks. When I offered to assist in any way I could, they dismissed my offer, claiming I'd only slow down the process. Well, let me tell you, they didn't need any help slowing things down because it already took them a whopping two weeks just to tear out the affected areas. I thought that was bad enough, but it got even worse when they took another three weeks just to report back on their findings. But that wasn't the end of their disappointing performance. When I initially approached them, they assured me they would estimate the job accurately, only to backtrack later and claim they never agreed to estimate the reconstruction. Really? How can you mitigate mold without thinking about reconstructing the job? Finally, after months of waiting, they presented their "value" for the work they had done - $5,000! To think they had the audacity to bill insurance for tearing out two drywall sheets, 8ft of backsplash, 8.5ft of lower cabinets, and a sink. It's absolutely ridiculous! Now, it's already August 2nd, and my tenant is still without a kitchen! The whole process started on June 18th, and this company's incompetence and slow progress have been nothing but an embarrassment. Their estimate for 4 cabinets, 2 drywall sheets, 1 formica top and some backsplash, repurposing all that could be reused, was nearly $10,000. I strongly advise anyone considering this company to think twice. Their lack of professionalism, poor communication, and absurd pricing make them a company you'll regret dealing with. Avoid them at all costs and save yourself from the headache and frustration I had to endure.

ashley Miller

-

April 25, 2023

Jared and his crew were wonderful! We had a fridge leak which created mold growth under our floors. The are super fast, very friendly and efficient. Jared also went out of his way to secure our counter top so we can in hopes reuse it. 100% recommend! Thank you for the great service 😊

Jinnie McCormick

-

June 16, 2023

The Southwest Servepro of Omaha is absolutely amazing. Becca led the challenge of putting our home back together after a pipe break and mold growth. The packing, mold mitigation, clean up has been a super smooth process so far. The tear-out is complete ahead of promised time. Leelynn, Andre and Eric are very professional, thorough, prompt and did above exceptional work. They are also handling our rebuild and we can't wait to see what magic they do there. Thank you for making this process so seamless. I have to say that Stephen was an artist and did an amazing job on getting everything done beautifully in a very effecient and timely manner. Our home is looking better then ever. Stephen mastered rebuilding, drywalling, carpentry and everything we needed done. Becca managed our project and sent us the dream-team to handle everything and gave us a job well done. 👏

Mary Ellen Eglseder

-

May 09, 2023

I have had to use Servpro twice in the last 2 years for water damage & have been very happy to have found them "the first" time I NEEDED HELP. They were prompt to come out when I called & went into action immediately. They kept me advised of everything they did AND WHY! Everyone I've been in contact with from the company phone people to the field workers, have been very knowledgeable N friendly. And believe me - you need a friendly person when you are having issues. I thank them ALL very much for all there help when I needed help - immediately. MARY ELLEN Eglseder