We highly recommend ServPro of NW PORTLAND! I rarely post recommendations but Mason (Senior Priority Responder) and his colleague Todd were responsive, professional and diligent. We had an emergency with large commercial windows broken due to vandalism. ServPro NW immediately picked up very early morning on a weekend via their crisis response line. No other companies (called 3 others) responded, except them. They coordinated with us and came on site within the hour of the initial call and were incredibly quick to assess and give the best possible recommendation of how to board up to secure the area and remove all safety risks from the existing shatter glass pane. And save on unnecessary costs. They also offered to provide recommendations to reputable glass installers. For an emergency or crisis response to board up your business or home - I highly recommend ServPro NW PDX. I would work with Mason and Todd again — but hopefully no need in the future. 👍🏽
Martin Schwarzbach has been handling my case far longer than he should have. The insurance company has been dragging their feet so long that I had to contact the Washington State Insurance Commission. And still he has been hanging in there trying hard to get my claim moving. Well above and beyond his normal duties.
I can't speak highly enough of Patrick ( Assistant project Manager ) & his team . During the 4 weeks that he worked at cleaning our building due to a fire damage , he was nothing but punctual , respectful , polite , easy going and most importantly professional. We all need good workers like him and Jamaica , who was also as professional and pleasant to deal with. Please keep up the good work . I will definitely call you guys on my next project. M&M Investment Cars ( Jantzen Beach ) Team
John Dettmann and team did an amazing job helping us directly. Very supportive, calm and professional. Took away a lot of stress and help us through the process. Highly recommend working with John! Surprised that our insurance company didn’t pick them as the preferred partnership in case of a fire emergency…
Mason and his crew did a fantastic job. The operation was coordinated very well. Moving all the furniture out of our house into a container and taking back leather furniture in their truck to their warehouse was very impressive. Everyone worked fast and efficient. They were all friendly, professional and worked well together. Returning the furniture was very impressive too. When I opened boxes everything was carefully wrapped. Nothing was damaged. The crew was so nice and did everything with a smile. Mason did a great job of helping us in our situation and time frame. I would recommend Servpro of NW Portland to everyone. Candy
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