SERVPRO of Northeast San Antonio

kim igleheart

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March 12, 2023

I've used ServePro twice, the prior time was a different branch. I was impressed by professionalism the first time - not this time. They failed to even turn on the dehumidifier on the day they set up the equipment. When I signed everything electronically, I asked about copies. I was told they'd be emailed to me. I attempted to verify the email, and the guy said, oh, it's not on that page. He did nothing to find it and verify it, and, I did not receive the documents. The crew that came on the final day was much friendlier and had a clearer understanding of customer service. However, I'm not confident the readings were taken accurately and that the slab is dried.

Michelle Golob

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May 09, 2023

Office was torn apart, didn't even finish what they were doing, looks worst than water damage, half way tore up one of my offices, tore up another that didn't have damage. What a mess, definitely not like commercials

Kathryn Dowlearn

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January 17, 2023

Ian and John Henry arrived and began the process, exhibiting knowledge, courtesy and professionalism. It continued daily for the 7 days required to clean up water damage from my washer drain leak. This is my 2nd time with the ServPro group. They did a remediation in my RV coach years ago. Thanks to Cindy for keeping us all on schedule!

Lier Chen

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March 13, 2023

Our insurance recommended Serv Pro to us to mitigate water from a bursted boiler. First they were late to the job and when they came, they did not check for humidity or open the walls and ceilings. They said it was late and they have other jobs. They left blowers to dry the walls. They came the following three days but each time to check the blowers without opening up the water soaked walls. They also had me sign documents without explaining what they were. Then they came back and told me they had asked me to sign the wrong documents. We finally complained that no work has been done and that I don't even have copies of what I signed. Eventually they tore down so walls so that the blowers can actually get to the parts of wall that are wet. It was a waste of time. Serv Pro charged us about $3000 for an incomplete job. We called another company and they said there was still significant wet parts. We feel scammed by Serv Pro. Please save yourself time and money by avoiding Serv Pro.

Nicole Neely

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May 02, 2023

Very pleased. Excellent communication. Prompt. They got the job done and kept me in the loop the entire process.