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About SERVPRO of North Central Mecklenburg County
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Terrence and Aldin came to my house and were extremely professional from start to finish. They took the time to explain the entire process, answered all of my questions, and made me feel confident in the work they were doing. They removed the drywall that had mold on it and were incredibly clean and thorough throughout the entire process. They treated my home with respect and made sure everything was cleaned up before they left. I truly appreciate their professionalism, attention to detail, and excellent customer service. I highly recommend SERVPRO of Northeast Charlotte!
I don’t normally write reviews in the middle of a project, but this team has earned one already. A few weeks ago, I came home from a work trip to discover a water issue in my kitchen. Like many homeowners, I had no idea where to begin. ServPro was one of my very first calls, and from the moment Ranson, the mitigation manager, arrived, I felt like I had someone walking alongside me instead of simply managing a project. Ranson has been incredibly patient, knowledgeable, and responsive throughout this entire process. He met with me, answered countless questions, coordinated directly with my insurance company, and was even on-site when the insurance adjuster came so they could discuss the damage together. As a homeowner with no experience navigating something like this, having someone who knew the process made all the difference. One of the technicians also recommended a local plumber when it became clear we first needed to identify and repair the source of the leak. That recommendation was exactly what I needed and helped keep everything moving forward. Since then, technicians like Steven and Chris have been stopping by regularly to check moisture levels, monitor the equipment, and carefully document everything while we wait for the insurance process to unfold. Every single interaction has been pleasant. They are professional, respectful of my home, and genuinely kind people. The funny part? For the last couple of weeks, my kitchen has featured a dehumidifier, an air scrubber, and enough white noise that whenever I’m on a phone call from the kitchen, people ask if I’m driving somewhere. 🤣 I just laugh and tell them my house is currently at a wellness retreat. Apparently, healing can be a little noisy! There is a surprising amount of work happening that I never see. Reports are being written. Claims are being reviewed. Decisions are being made. Phone calls are happening between people whose names I’ll probably never know. And throughout all of it, the ServPro team continues to show up, take measurements, document everything, and make sure my home is cared for until the next chapter begins. Ironically, this unexpected water issue has also become the beginning of something exciting. Because of the damage, I’ll have the opportunity to replace the flooring throughout much of my home What started as an inconvenience is slowly becoming the first chapter in refreshing my space. I’m genuinely looking forward to the next phase of this project because this team has already earned my trust. Thank you, Ranson, Steven, Chris, and everyone at ServPro for making an unfamiliar and stressful situation feel manageable. Sometimes outstanding customer service isn’t about making problems disappear overnight. It’s about showing up consistently while your customer waits. You’ve done exactly that. And while I won’t exactly miss my noisy green roommates once they’re gone… I will miss the peace of mind they represented.
Jailen and Yazmin did a great job cleaning up date my kitchen fire. They kept me well informed during their process with limited noise. They were on time and organized. Very happy with work done.
Terrence and his crew came out to help after our grease fire, and they were outstanding. They were professional, knowledgeable, and took the time to explain every step of the cleanup and restoration process. They worked efficiently, treated our home with care and respect, and left everything clean throughout the process. During a stressful situation, they made us feel at ease with their excellent communication and attention to detail. I highly recommend Terrence and the SERVPRO team to anyone in need of restoration services.
Ranson was exceptional from start to finish. When I discovered the water damage, I called him, and he was at my house within an hour to begin the mitigation process. His quick response helped prevent further damage, and he was professional, knowledgeable, and reassuring every step of the way. He even met with my insurance adjuster to help ensure everything was handled properly, which was incredibly helpful during such a stressful time. I can’t recommend Ranson highly enough. If you ever need restoration services, you’ll be in excellent hands.