The ServePro team was at my home within a couple of hours after calling. They were very professional, explained the process and completed the setup in a timely manner. Kept me informed throughout the entire process. staff was always supportive and professional. I would definitely use them again in the future if necessary and would highly recommend the team. They did an excellent job
We recently had a water leak behind the wall in our kitchen. Our insurance company recommended ServPro. They were very polite and professional. They came out, opened up the walls, tented the area and installed blowers to dry it out. They were very neat and well organized in the work. They came back every day to check the progress and always arrived when they said they would. I didn't feel trapped in my home waiting on them once. Abel and Shaq were the two technicians who did the work and they were very nice! Explained everything clearly and cleaned up when they left. I would highly recommend them.
I lost my kitchen in the 2021 freeze. I went with ServePro as I have always heard good things about the company. Biggest mistake of my life. Not only did they take forever to complete the project then overcharged me and charged me for things not done. They charged me for painting rooms that all they did was touch up the holes they put in my walls. I fought them on 4 rooms they claimed to have painted, they took off two. To this day you can see the blue chalk line (from where they would have to cut if needed) on the walls of the rooms they "painted entirely". I believe they ended up taking off over $8K of bogus charges but that still was less then it should have been. (The construction manager actually told me, in a text that he knew how much my insurance had paid me and he was going to report me to them, for what? for them paying me what you told them it would cost?) Once they work was completed they did not send the information to my insurance company letting them know they had completed the work. I ended up having to go to corporate to get any kind of help. I had issues with this company from the start. I immediately started calling and left message after message for the owner to call me. Approx. 2 months later he called me. I expected him apologize but to my surprise he was calling to ask me for additional money, that I did not know they wanted, as I had already signed a paper and had a receipt for the amount they told me was all that was needed until the final payment would be due. To my surprise they had put off ordering my kitchen cabinets because they now wanted me to pay for the cabinets before they could be ordered. Wait....what happened to I didn't owe anything else until the work was complete? Now I am angry and the owner threatens to file a lien against my property and stop the repairs to my home. This did not happen, it was a threat and nothing else. I kept every phone call, text message and email from start of repairs to now, that is the only reason they had to honor what they had told me. DO NOT use them, save yourself a lot of stress and disappointment. ServPro Corporate was amazing. Just don't use ServPro of North Central Austin!
What an aweful experience with Serve Pro. It took them months of inspections, sending people, more inspections, more sending people to fix a simple tile job in a bathroom that should have been done in a weekend. Communication was terrible. Then they had the audacity to send me a surprise invoice for work we never agreed to. Avoid this company at all costs for the love of God.
They arrived quickly on a Friday afternoon to help with an emergency leak. They monitored it every 24 hours through the weekend and communicated efficiently about the job. Everyone was professional and friendly.
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