Servepro of North Central Austin took care of my home after a sewer backup. The backup happened late in the evening. They worked until early morning and came several days after to assess the environment while it dried. A hydrogen peroxide solution was sprayed on all affected surfaces. A new crew was sent out to demo the drywalls, baseboards, and carpets. Again a great team was sent. I am so grateful for the service they provided and the crews genuinely cared and worked hard to make sure my home would be back to normal ASAP. Hopefully I will never need their services in the future, but if I do I will 100% use their services again.
UPDATE: We were initially instructed to pay ServePro our deductible, and later informed the insurance company paid and we were due a full refund by ServePro. It's been weeks, and I haven't received a check or communication from the company after multiple attempts. Very concerning. After our house flooded, they were on site within 2 hours and there daily until it was dry. The crew was professional, helpful, and able to address our many questions through the process. In a terrible home situation, I was glad they were assigned to us.
I can only speak to the restoration side of their business. This project took 5 months from start to finish to complete what should’ve have taken a few days. This involved a 3-month stay in a hotel which could have been avoided. Besides being unresponsive, after several phone calls, messages and emails they would would just send contractors without notice to do work when nobody was home OR the contractor would never show up after taking off work because the project manager forgot to send the work order. What I will say is that their baseboard subcontractor did an excellent job but I had to have the subcontractor that installed the flooring come back to fix problem areas that were discovered by me and the foreman. I got so frustrated with the entire process that I decided not to have them do anymore work beyond the flooring.
I honestly don’t know how the rating is so high for this company. If I could give it a zero I would. We’ve been in contact with Servpro since March/April on this year and we’re still not done! We’ve been bounce around from project manager to project manager with zero communication. Richard has been awful. Making promises that they had no intentions on keeping! And then they call us today threatening to send us to collections and put a lien on our house when they never sent the invoice! I would never recommend this nightmare of a company to anyone. I’ve definitely learned my lesson. Next time we have any damage done we will only use local contractors! Servpro doesn’t care about their customers!
The ServePro team was at my home within a couple of hours after calling. They were very professional, explained the process and completed the setup in a timely manner. Kept me informed throughout the entire process. staff was always supportive and professional. I would definitely use them again in the future if necessary and would highly recommend the team. They did an excellent job
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