About SERVPRO of Norfolk West

5 / 5

from reviews

Is this your business?

    Kelsey P
    March 06, 2024

    DO NOT hire this company!!!! Please anyone considering this company do not do it! Absolute nightmare working with Servpro of Chesapeake! My insurance hired them for mitigation when I had a flood in my laundry room in December 2023. The moment Servpro walked in my home it turned into a nightmare! They tore up my home saying it would all get fixed. I was told by insurance to hire them for repairs. Everything they broke in mitigation was charged to my insurance estimate. Every little thing they broke they charged my insurance. Terrible work. We ended up firing Servpro at the end of February 2024 because my home got worse every time they went to fix something they destroyed something. Took my kitchen sink outside left it out there for two months then wanted to put back in my house. Rebuilt my cupboards completely wrong. Did credit me for those but kept $100 for cost of material they said. Ruined my laundry room walls both times they tried to fix again they credited some but still collected a fee. They had to level my floors but look at my trim before and after! Their solution for my trim was to charge insurance more to fix. They painted my kitchen cupboards and now within a few weeks giant sheets of paint are peeling off. I have included photos! Please don’t let these people in your home! They make repair promises they cannot keep.

    Wayne Loeschke
    April 09, 2024

    Not a reliable company. Not 1 person was certified to do any job assigned. They talk a good game..Had to redo counter top 2 times. Not counter top professionals. Floor installed with to overlapping paper and cracked the wood tiles. Had to redo floor. Replaced the toilet and it leaked. Toilet was not bolted to bracket so it wobbled. Cauc around the bottom of the toilet had to hire a certified plumber to fix and company refused to pay the certified plumber. workers showed up without supervision and we had to use a translater.app to just talk to them. Would not use this company ever. Talked with insurance group and they have other complaints against this company. Do not use this company! Forgot to add the sink I had to fix because it was leaking..video will be added

    Arnel Tanyag
    July 14, 2023

    My mother in law had some water damage. I called Davis Powell and his team did amazing. Helped my mother-in-law in a tough situation since she lives alone and is 80+. My wife was liaison working with them. Recently. I was invited to their open house and viewed their 20.000 square footage office warehouse. The event was amazing. I got to see their production and operation, met and talk business with owner, Drew. I can tell you they are ready to take care of any water, fire, mold damage in residential homes and commercial structures such as multi-family to large Class A Office Buildings. I highly recommend David Powell and his team. They will take care of you. Give him the opportunity to serve you. Lastly, ask a tour of their location.

    April 09, 2024

    My mom had a pipe fail in her bathroom and it flooded the surrounding areas. We called ServePro, they came out and handled everything. Even negotiating with the insurance company. We’re still in the process of rebuilding, but the mitigation of the water damage went very smoothly, and everybody was very friendly. Darrell did a great job overseeing the work. I hope you never need help, but if you do, you should call ServePro.

    Ora Avery
    April 11, 2024

    January 2024, after discovering a dishwasher leak on a Sunday afternoon, immediately prompted a telephone call to Servpro. From the repair estimates to restoration we received excellent, detailed service. A big thank you to Stephanie and the team of professionals at Servpro Chesapeake, for restoring our home to it's original custom design and beauty. Great Job Servpro!!! Mr. & Mrs. Avery

    SERVPRO of Norfolk West

    Our Address

    1001 W 27th St, Norfolk, VA 23517, USA


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