SERVPRO of Norfolk West

Connie Chavez

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February 17, 2023

Buyer beware these people will put your signature and initials on agreements that you did not sign or initial. Andrew Carp came to my home the day after flooding appeared in my home. He had me initials and sign a tablet that just showed a box . I signed like I would with the mail man . It was made clear by him that it just states he came by to assess the damages. If any one who reads this has experienced this also please contact me .Servpro put my signature and initials on a paper I did not see. This is very unethical , but how do I prove it?

Paul McGowan

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April 07, 2023

The mitigation and demo went well and quickly. The fix up afterwords took a long time, over five months. Noah was a great project manager but we had problems with actually getting the work done as there weren’t enough crews to quickly get the smallish job done.

Douglas Martin

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April 28, 2023

Please read all negative reviews carefully and don't allow yourself to be fooled by their star rating. Also check the number of google claims filed regarding unethical practices and billing policies. I've been dealing with this franchise since December of 2022. We are now at the Attorney General's Office seeking resolution. Being a business owner and service provider - I do understand "you can't please everyboby". However, in their case trust what you read. You might or might not get an estimate, but if you have a insurance claim, you can almost guarantee or trust in them significantly over charging and attempting to charge for services not performed. Should they be at fault for damaging your property they will attempt to forego having to cover damage caused by their team or place blame somewhere other than on themselves. Do your homework. I have found that the only message that seems to resignate with companies, owners, general manager, and ot it's employees is is when their bottomline starts to suffer for the harm, the frustration, and or anxiety they caused a customer . As it should when they knowingly are taking advantage of consumers!!!!!!!!!!! Your need or their services will mostly likely come when you are in a somewhat desperate situation. Don't allow yourself to be taken advantage of as was I. Do your homewor!!!!!!!. They will see you as an unknowing consurmer. Your need of their service will come at a time of discomfort, anxiety, or feeling as you have no choice. Simply know you have other choices that will value your business and not to seek to take advantage of you and or your insurance provider. I'm not posting this as Knock of all SERVPRO franchises. However, my post pertains to this particular franchise with which I've had dealings.

Brenda Jewell

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January 22, 2023

Just into the demolition phase, after house flooded from broken water pipes. Could not be more pleased with progress!! Daquan is organizing everything and DJ did an amazing job with his demo crew! I flew in for the demo, but am doing most of this from out of state. They made me feel very comfortable the job would be done right! Thank you!!

Jerry Alford

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April 24, 2023

From start to finish regarding my water line damage, cleanup and repairs/remodeling, SERVPRO took care of every aspect of my claim! I am totally satisfied!! Thanks SERVPRO!! “It’s like it never happened!”