This team is the best. This is the second project so far and I am always happy. Eddy the estimator drove four hours to accommodate an emergency remediation when others don’t even return your call. The office staff is always friendly and then finally the onsite crew of Evelyn and Jesus and all their staff work tirelessly to bring the site back from its distress. You will never be disappointed with the finished product. They communicate, are punctual and work so hard to clean the site and fix all your problems. I can’t say enough. Don’t call anyone else.
This review is to not only share my extremely positive experience with Servpro Midtown Manhattan but to also express my sincere gratitude for them literally making my issue disappear within 24hours. Upon returning home from a business trip I noticed water on my floor than on the wall. I immediately freaked out because there was a musty odor and I didn't want my belongings becoming mold-contaminated nor my body! I called Servpro Manhattan and immediately the owner Rob called me back to fact find and troubleshoot. Within an hour the polite and professional team arrived at my townhouse and got straight to work. I was on a conference call for an hour in another room. Once the call was over I went into the room where everything was protected, moved, and things where being cleaned up. They set up a few machines and then started the construction removing the problem. One worker even left to match the paint color for the new drywall. Within a day it’s like nothing ever happened. This particular office of Servpro is top-notch, I highly recommend Rob and his awesome team!
Servpro called to see what services I needed. I appreciated that so much. I had resolved the problem but he did call in a timely manner. I highly recommend him for any job you may have. Thank you again Servpro. Will keep you in my contacts
Unprofessional and unresponsive. Hired servpro to do water damage mitigation at the instruction of our insurance company. Owner showed up early without calling when we weren't home. Had to move out of our home while they dried out our home and wouldn't give us an answer on when they would come back. The employee who came back to do an assessment showed up several hours late without giving us a phone call. He claimed we had real hardwood and could refinish our floors when we very obviously have engineered wood which cannot be refinished. The owner was unresponsive multiple times, the office was unresponsive or told me that they would call me back and days would go by without a phone call. It has been a month since Servpro's assessment and our insurance company still hasn't received their estimate.
Servpro has been nothing short of spectacular when my family and I were in time of need. I have recently experienced flooding and water damage and Servpro has done everything in their power to put us as ease and rapidly fix our issues. Communication has been key and Robert and his team has done everything he could to over communicate and work diligently around the clock to get me and my neighbors back in our homes. Thank you Servpro!
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