Samantha made our house fire a little less stressful. Every time I contacted her, she answered promptly, professionally and patiently. We had so many questions! Taylor, Katie, Tori, Ronald, Kyle, and Hunter all worked to pack everything my mom owned, inventory it, clean it, and clean the home. I could not be happier. Thanks for making this easier for us!
I left a pot burning on our stovetop and caused the stinkiest, smokiest mess in my entire house. I've never felt like such an idiot! When the Servpro Macon team showed up they were just as kind and understanding as can be. Samantha as the lead was incredibly knowledgeable about how to completely rid everything of the smell. Her team: Taylor, Katie, Tori, Hunter, and Kyle got to work cleaning out every little nook and cranny that had been effected by the smoke. They even removed furniture to have it cleaned and dried out in an ozone room. Throughout the process Sam was an incredible communicator... calling me and coming by to make certain everything was taken care of. It was amazing! I was very comfortable having them in my home and am so happy that my home smells like new again and not like an old, dirty, smokey house. THANK YOU ALL SO MUCH!!
Cliff was the first person we met at the onset of our project - he was so informative, kind and attentive to all of our questions and concerns and made us more at ease with the massive scope of our project. Kyle, Jacob, Cody and Dean did an amazing job working on our project that seemed to take on a life of it's own. They were diligent in not only finding the problems (and there were multiple!) but resolving them as well and putting us on the path to reconstruction - which will also be done by ServPro of Macon. Thanks for taking such great care of us and our home! Pictures show some of the water damage. Hope to post after pictures once completed.
They have been amazing so far! Amber is so helpful and responsive. Tricia and Tori did amazing packing up and moving my stuff! So happy with the service so far!
If you’re getting any kind of work done do not use Servpro ! I decided to use them because of my insurance and I still have work that hasn’t been done ! They started last year in November !! I highly do not recommend
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