Jeremy is absolutely amazing to work with! Professional, responsive , quality of work, follow up and he prices are great. He saved our clients a lot of money by doing the work so quickly and thoroughly and there is no need to throw away any furniture, replace flooring etc… I highly recommend Servpro and Jeremy for all the needs
Fantastic response time from initial call. All staff were professional and efficient and took care of everything! Project Manager and Supervisor top-notch and well versed in all aspects of remediation. Great team all-around.
i recently worked with Servpro of Lower East Side of Manhattan for the purpose of cleaning up a water leak from my upstair's neighbor's bathroom into my bathroom. I live across the country and there was a ton of daily coordination to get the job done in addition to the fact that I like to be involved so i ask a lot of questions and request daily updates. The manager on the project was Chris Roja - and he really did an exceptional job in addition to being a really great guy. He was totally on top of organizing his team - his workers were efficient, in and out quickly, they took daily water meter readings and would relay the information back to Chris so he could analyze the situation and keep me informed. He was very honest and direct about the progress of the work and presented me with clear options. And they were especially conscientious in terms of being respectful of my tenants whose lives were very disrupted by this circumstance. And when I had some confusion and concern about whether there were other areas that could possibly have been affected by the leak (after the project was completed) - Chris volunteered to go back to the job site the same day to do a Face time walkthrough on a tall ladder and in a very tiny crawl space. This guy is a winner, excellent at his job and just a very kind person. Since when does THAT happen??
I was very impressed with ServPro of the lower east side. Chris Rojas and his team of contractors, including Atli and Wilson ( who has superhuman strength!) remediated and replaced my water damaged floor and walls professionally and expeditiously and addressed any and all of my concerns promptly and thoroughly. They were very careful with my furniture and belongings. A built in wall unit had to come out and was put back expertly. Watching them install new flooring was like watching a ballet, so well coordinated and artistic was their technique. These men are true artisans and so I feel very lucky to have chosen ServPro of the lower east side of New York , headed by Dion Luzzi , to do this project -and would highly recommend them to do yours. I couldn’t be happier!
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