We were in crisis mode on a Saturday evening and the guys were at our place within an hour. They knew exactly what to do and had the equipment with them. Great work, friendly guys who explained everything and followed up every day
ServPro associates were caring and knowlegeable regarding the water damage to my bathroom, walls, floors/carpets. The checked in daily to see progress of the drying out process. They responded quickly to my phone calls, as well as to my in-person questions regarding ways to prevent similar plumbing issues. This was the second time a water leak issue occured in my home. The ServPro associates remembered me! They are very kind, trustworthy, and efficient experts. I highly recommend ServPro for water damage mitigation and similar services.
This past July while out of town we had an upstairs toilet that leaked and caused major damage.After talking with ServPro Huntington Beach we knew they were the team to handle our reconstruction. From the beginning Logan and Corey, the managers of this project were very responsive in returning our calls, coming to the house and checking the work being done. All during the project there was someone at the home working everyday to get the job completed. The quality of the work was first class, and they finished on time. I would highly recommend ServPro of Huntington Beach South.
My insurance called them Josh was great. Unhappy how I had to ask for boxes after I moved, my screen door was broken. George the manager was so rude to me and raised his voice. They also tried to say they did a moisture test when they did not I had to ask them to one with me present. They never addressed the door being broken by their employees. I did get many calls because the insurance put my name on the check, of course for money. I would not recommend this company. My insurance also is making a complaint as well. I like how they respond with complete lies. First off They never addressed the broken door until I called them after asking over 5 times plus my insurance Mercury asked as well and they never addressed it. They did not do the 1st moisture test because the plastic was still up from previous company who did work. There is no way you could do any work unless the plastic was taken down. I have pictures. I removed the plastic myself and asked for a moisture test to be done in front of me. Jorge raised his voice on the phone his mask has nothing to do with the lack of customer service Jorge has and he was extremely unprofessional. Lets be real honest you are messing with peoples home.
professional people: on time, knowledgeable, friendly and efficient. I would recommend Serv-Pro
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