profesional team. They were beret thorough when reviewing their process and explained everything. Their work was nothing short of amazing. Great people, great results….HIGHLY RECOMMENDED!
A water leak caused much damage to our home. The team, lead by Jorge Reyes, arrived about 5 hours after being called with a crew. They sprang into action to mitigate the water damage and coordinate drying out the space with dehumidifiers and fans. They also began working with the insurance company to begin the process of assessing the damage and submitting estimates for mitigation, and reconstruction. They are very empathetic and professional.
Had some issues on the house and the gentlemen were quick to save the day. Friendly yet professional, and high quality work for the value. Recommending to friends and family
Great service! They arrived on time and did a wonderful job. They are very professional and detailed in their work. Definitely recommend!
(We originally posted this in November 2019 but their Google account had some issues and they lost all posted reviews.) We have used Servpro on several occasions. This last time we used the franchise based in Houston Heights and they did an exceptional job as compared to the other franchises. They went the extra mile to make us very satisfied customers. Jorge Reyes, general manager, was personable, professional, and knowledgeable of what was required by FEMA flood insurance. His team quickly removed the wet sheetrock and insulation and immediately started the drying process. His follow-up was frequent, taking moisture measurements thoroughly, and did not remove the drying equipment until the moisture readings were well within limits. Additionally, he provided the drying report and remediation estimate within only a few days, so that the flood claim could progress quickly. The other Servpro franchises did a good job, but the Heights franchise did a much better job in all aspects of remediation required when your house floods. If you want a super job done in the event you flood, you would be making a mistake if you don’t choose the one based in the Houston Heights.
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