Very disappointed in this place. What should've taken 3-5 days of work turned into over a year of this job getting completed. Communication was horrible. I understand that the employees may be working multiple jobs, but to have employees only show up for 4-5 hours at a time and nothing be completed as promised. Was charged for things that did not get completed. When we had concerns and questions, its was brushed off as us being difficult or the concerns went unanswered. There was suppose to be an onsite supervisor watching over the work - they only came when I had an issue. We were told it would be fixed. They hired a flooring company they never worked with before, who did not know how to properly lay this type of flooring- which resulted in faulty flooring being laid down throughout the whole house due to lack of paying attention. I questioned the gaps in the floor for months before anyone came out to look at it. Which resulted in the entire house having to have new flooring laid by a different company. I can continue to go on, but I will leave it at this. Be cautious when using this company.
I called Servpro when I had my kitchen flood from a burst pipe. Justin Hall was my main contact from the company, he was quick to get to my home and begin the long emotional process of rebuilding my home. Augustine, the main contractor, is kind, friendly, always ready to work, and made sure all the work done in my home was up to a high standard. It was a long process because of supply delays, that is something out of every ones hands. I am very happy with the work and the team who did the work. Every person who came into my home introduced them self and had no issue with my toddlers being in the home and asking them questions. Any time there was an issue with the insurance company Justin would reach out to the adjuster making less work for me and helping remove a lot of stress in dealing with the insurance company. The over all experience dealing with Servpro was wonderful I will reach out to them again if I have any other home disasters.
Excellent service and dependability! Late one evening, my mother had a water leak in the bathroom. SERVPRO of Greater Waco came out that night, extracted water from the carpet, and took care of everything! They set up fans and a big dehumidifier. We would definitely recommend them to our friends and family
Our home flooded and Justin Hall and his team along with Abel and Mo were great to work with. They were fast, reliable, and had great customer service. Highly recommend Servpro of Greater Waco.
Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal with your home insurance on their timeline and with whom they choose. They scheduled ServPro to assess the mold damage and another contractor to assess what rebuilding needed to be done. The rebuild contractor failed to arrive, but ServPro did and as they assessed everything and explained to me in detail what needed to be done and what they can do, they informed me that they not only repair and mitigate the mold and water damage, but they can also complete the rebuild anddd IN TEXAS we have the right to choose who we want to repair. Since the other company failed to show I was afraid that their work ethic would match so I told my insurance I wanted ServPro to do both the water mitigation AND the rebuild. BEST DECISION I EVER MADE! We had to stay in a hotel while they completed everything for ONLY 5 months. That’s COMPLETE DEMOLITION AND COMPLETE REBUILD! Others at my hote for the same reason had been there already for 8 months in similar situations and were nowhere near close to being complete. Justin Hall is the most efficient, detail oriented, reliable, consistent, and knowledgeable contractor I have ever worked with or met. He did everything EXACTLY how it should be done and I couldn’t be more ecstatic! The subcontractor Agustin was absolutely amazing and was very communicative and diligent. Justin kept me informed on everything and anything I didn’t understand he explained to the T. They made my house better than it ever was and in the future when we remodel the rest of our house WE WILL BE HIRING ServPro. They are trustworthy, professional, efficient, and if it isn’t perfect it’s not complete in their eyes. I highly recommend them to anyone in need of the services they provide and if you’re in Texas YOU can choose NOT the insurance! Thank you ServPro for an excellent job well done!
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