SERVPRO of Greater Waco

116 Ava Dr Suite A, Hewitt, TX 76643, USA

About SERVPRO of Greater Waco

5 / 5

from reviews

Is this your business?

    michelle Taylor
    -
    May 13, 2024

    Insurance recommended this place to take care of a water leak. I feel like overall they did a good job however, my elderly parents had items missing from their home. I called to speak with Teddy, the owner, about the issue. He had an overall attitude towards me about the situation right off! I felt like he really did not care and his tone was less then professional! I told him I did not want anything in return. I just wanted to let him know what had happen. His tone changed somewhat. Just be warned that if things go south he probably will not be a delight to work with!! I personally would not do business with him due to the theft and his disinterest in my concerns!

    Melanie Curtis
    -
    May 04, 2024

    Roger responded and came out to our house very quickly when we had some water due to the flash flooding. He was incredibly thorough in his work and letting us know what we need to do moving forward. Highly recommend!

    Michelle Turner
    -
    April 08, 2022

    Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal with your home insurance on their timeline and with whom they choose. They scheduled ServPro to assess the mold damage and another contractor to assess what rebuilding needed to be done. The rebuild contractor failed to arrive, but ServPro did and as they assessed everything and explained to me in detail what needed to be done and what they can do, they informed me that they not only repair and mitigate the mold and water damage, but they can also complete the rebuild anddd IN TEXAS we have the right to choose who we want to repair. Since the other company failed to show I was afraid that their work ethic would match so I told my insurance I wanted ServPro to do both the water mitigation AND the rebuild. BEST DECISION I EVER MADE! We had to stay in a hotel while they completed everything for ONLY 5 months. That’s COMPLETE DEMOLITION AND COMPLETE REBUILD! Others at my hote for the same reason had been there already for 8 months in similar situations and were nowhere near close to being complete. Justin Hall is the most efficient, detail oriented, reliable, consistent, and knowledgeable contractor I have ever worked with or met. He did everything EXACTLY how it should be done and I couldn’t be more ecstatic! The subcontractor Agustin was absolutely amazing and was very communicative and diligent. Justin kept me informed on everything and anything I didn’t understand he explained to the T. They made my house better than it ever was and in the future when we remodel the rest of our house WE WILL BE HIRING ServPro. They are trustworthy, professional, efficient, and if it isn’t perfect it’s not complete in their eyes. I highly recommend them to anyone in need of the services they provide and if you’re in Texas YOU can choose NOT the insurance! Thank you ServPro for an excellent job well done!

    Kristina Anderson
    -
    January 10, 2024

    Very disappointed in this place. What should've taken 3-5 days of work turned into over a year of this job getting completed. Communication was horrible. I understand that the employees may be working multiple jobs, but to have employees only show up for 4-5 hours at a time and nothing be completed as promised. Was charged for things that did not get completed. When we had concerns and questions, its was brushed off as us being difficult or the concerns went unanswered. There was suppose to be an onsite supervisor watching over the work - they only came when I had an issue. We were told it would be fixed. They hired a flooring company they never worked with before, who did not know how to properly lay this type of flooring- which resulted in faulty flooring being laid down throughout the whole house due to lack of paying attention. I questioned the gaps in the floor for months before anyone came out to look at it. Which resulted in the entire house having to have new flooring laid by a different company. I can continue to go on, but I will leave it at this. Be cautious when using this company.

    Richard Robert
    -
    March 12, 2024

    Asked for a quick vacuum. Took all of 10 minutes. Was quoted $75-$80. They send an invoice for $400. From the Front office to the Technicians they are all Scammers. Do not trust this company

    SERVPRO of Greater Waco

    Our Address

    116 Ava Dr Suite A, Hewitt, TX 76643, USA

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