SERVPRO of Greater Waco

116 Ava Dr Suite A, Hewitt, TX 76643, USA

About SERVPRO of Greater Waco

5 / 5

from reviews

Is this your business?

    Michelle Turner
    -
    April 08, 2022

    Let me start this review by saying that of every contractor service I have ever dealt with ServPro has been the best!! We had water damage from the HVAC condensation that created mold and caused our hall bathroom ceiling to collapse. As anyone can imagine that alone is stressful enough, much less having to deal with your home insurance on their timeline and with whom they choose. They scheduled ServPro to assess the mold damage and another contractor to assess what rebuilding needed to be done. The rebuild contractor failed to arrive, but ServPro did and as they assessed everything and explained to me in detail what needed to be done and what they can do, they informed me that they not only repair and mitigate the mold and water damage, but they can also complete the rebuild anddd IN TEXAS we have the right to choose who we want to repair. Since the other company failed to show I was afraid that their work ethic would match so I told my insurance I wanted ServPro to do both the water mitigation AND the rebuild. BEST DECISION I EVER MADE! We had to stay in a hotel while they completed everything for ONLY 5 months. That’s COMPLETE DEMOLITION AND COMPLETE REBUILD! Others at my hote for the same reason had been there already for 8 months in similar situations and were nowhere near close to being complete. Justin Hall is the most efficient, detail oriented, reliable, consistent, and knowledgeable contractor I have ever worked with or met. He did everything EXACTLY how it should be done and I couldn’t be more ecstatic! The subcontractor Agustin was absolutely amazing and was very communicative and diligent. Justin kept me informed on everything and anything I didn’t understand he explained to the T. They made my house better than it ever was and in the future when we remodel the rest of our house WE WILL BE HIRING ServPro. They are trustworthy, professional, efficient, and if it isn’t perfect it’s not complete in their eyes. I highly recommend them to anyone in need of the services they provide and if you’re in Texas YOU can choose NOT the insurance! Thank you ServPro for an excellent job well done!

    Pam Heslop
    -
    November 05, 2022

    I am so impressed with ServPro of greater Waco! Teddy came out to inspect one of my apartment units that a tenant thought may have mold. Teddy did a thorough inspection and let me know there were no issues. He took time to talk to the tenant to address their concerns and gave them tips for keeping their unit mold free and took time with me to answer all of my questions. He did all this for no charge. It is so nice to deal with a company and person with great integrity that can be trusted to be honest in their evaluation. If I ever have a future mold issue you can be assured ServPro of greater Waco is who I will be calling! Thank you Teddy for all of your help and taking time to make sure all of my questions were answered. You and your company are top notch!

    Pamela Anderson
    -
    October 23, 2022

    This is such a great company. I had the pleasure of using their service today and I am totally amazed. The two guys were very polite,informational,got the job done and on time. You will not be disappointed. Keep up the great work!

    Steven Moss
    -
    August 26, 2020

    You'll never know when you need SERVPRO of Greater Waco (SP-GW) until you do. Our house was days away from being listed for sale and then a water heater failed and flooded half the house. I was heartbroken and clueless about who to call after the insurance and the realtors. Our realtors recommended Teddy at SP-GW . We talked, we met, he explained every step of the cleanup, and he went to work that afternoon. Teddy texted updates throughout the mitigation process, sent images and told me when he would be at the property in case I needed to meet with him. He was also very good in his dealings with the insurance carrier and patient with their process. Water does damage and we had had to replace flooring, drywall, carpet padding and have paint done. Normally that means contractors, and bids, and insurance issues, and, well, more. UGH. Fortunately, Teddy is a general contractor and SP-GW can provide repair services. He never pressured the selection but by that time I trusted him and his work so it was an easy decision to keep him on the job. It was a great decision. The house looked better than before and received compliments from would-be buyers. Bottom Line: There are other companies that do what SP-GW does but there isn't a better one.

    Kimberly Short (Hummingbirdluvr)
    -
    November 23, 2021

    Teddy Moore of ServPro of Greater Waco was extremely nice & professional, as he taught me some things I didn't know, including carpet cleaning advice, floor replacement options, pricing, & various rates.I was thoroughly impressed & pleased with his knowledge & expertise & would highly recommend him to anyone I know. You can tell from his answers that he knows this business & if he isn’t the one that specializes in something, he definitely has the resources to direct you to a company that does & that’s both admirable & refreshing.

    SERVPRO of Greater Waco

    Our Address

    116 Ava Dr Suite A, Hewitt, TX 76643, USA

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