SERVPRO of Fernandina Beach/Jacksonville Northeast

Lisa Tyner

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August 25, 2023

Besides from them doing the job of drying out our home, the care Alyssa and Ally showed for our special needs daughter touched our hearts. The ladies also did an amazing job finding all the water damage and setting up the equipment for speedy dry up. I would use this company again based upon the professionalism and genuine care of these two young ladies. Thank you Alyssa and Ally.

Cynthia Brantley

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July 08, 2023

After spending many days at my home completing service for water damage, the technicians did not provide the best possible customer service as quoted on their flyer. They new that this would be an insurance claim and completed services that insurance would not cover and the expenses would have to be covered by the homeowner even though we asked numerous times to only perform services that would be covered. They also destroyed our kitchen island. It can not be repaired. Their flyer also states that they are dedicated to restoring your property to “Like it never happened”, don’t believe them. When asked to come out and give us a quote to restore, they never returned. They only sent notice that the insurance company didn’t cover their cost and we must submit payment ASAP. I will never use or refer SERVPRO of Fernandina/Jacksonville NE.

Terrie Wimberly

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March 10, 2023

When a valve became disconnected in one of our bathrooms, the results were gallons of water gushing from within the wall and saturating several rooms. We called Servpro and told them our predicament. The team was dispatched within a few hours and began cleanup, setting up fans and dehumidifiers throughout. They were very professional and courteous, making sure we understood the process and expected outcomes. We aren't quite finished yet - one more day of drying out - but we are confident in recommending this team to anyone else faced with an unwelcome/unexpected leak!

Sarah Renfroe

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January 18, 2021

I called my insurance company Friday at 5 pm because of a leak I found in the master bathroom shower and noticed some damage. ServePro called and was able to come 8 am the next morning. They came in and pulled out the wall and put the fans in the dry out the area. I then needed a quote for a shower remodel to fix the tile. I was pleased to find out that ServePro does remodeling projects as well. The fans were in the bathroom for the 72 hour dry time . They promised to be out Monday at 9 am and they were. right on time. The contractors were able to make it by 1pm for estimates. Looking forward to seeing the end result of the project. Very satisfied with the professionalism and the efficiency that I have seen so far!

Jacob Mahan

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August 03, 2023

We had an amazing experience with Servpro at our clinic in Fernandina! Would highly recommend them to anyone!