About SERVPRO of Fayetteville/Springdale

4.5 / 5

from reviews

Is this your business?

    When you experience a water or fire disaster, stress and anxiety can quickly become overwhelming. At SERVPRO of Fayetteville, Springdale South, North Washington County our mission is to alleviate these worries while striving to get your life back on track as soon as possible - it's like nothing ever happened!

    In the face of disaster, you can count on SERVPRO of Fayetteville, Springdale South, North Washington County to restore your residential or commercial property. Our team is highly experienced in restoring after a fire damage event, smoke damage episode or flooding incident and are experts at eradicating mold and mildew from any indoor area. With our professionals helping you through even the most difficult disasters that may arise, rest assured knowing we're here to bring peace-of-mind back into your life.

    With our team of highly qualified experts, you can rest assured that your property will be handled safely and professionally. Every SERVPRO staff member is fully trained a

    Rachel Myhan
    -
    April 30, 2024

    We experienced a water leak that snowballed into a much bigger project than anticipated. I feel like Servepro was very on top of making sure we were moving forward in restoration process. When it was time to look at the rebuild, we decided to stick with Servepro, and I’m really glad we did. Jerry was fantastic at working with us on the financial side/making plans/being patient with answering questions and helping us develop a plan to achieve our goals. Once the plan was turned over to Beau, the project manager, things continued to run so smoothly. I never had any issues getting returned text messages/phone calls, & I always felt like Beau & his team valued this project as much as I did. Even in the small unexpected things, they were easy to work with and very fair….Highly recommend!

    bad touchgang
    -
    December 08, 2023

    First off they stole our broom. Who do I speak to about the item your employees stole? Secondly 2 of the employees sent to work on our house were drunk and smelled strong of hard liquor. They ruined our house put a giant hole in the ceiling then refused to finish the job. They claim it's because it smelled like weed and we had pipes in our house put away in a separate room. Funny thing is I have a medical card. They tried to call it paraphernalia. Not when we have a medical marijuana card no it's not paraphernalia. The owner of this company is discriminatory and the workers are theifs! We want the broom you stole back. You can even drive it back and use your gas $! We really should take you to court. Intoxicated employees on the job? Stealing from customers? Ruining our house then harassing me about our medical marijuana cards and prescriptions. As you can see from other bad reviews this is not a good company I wouldn't recommend to anyone and many other reviews agree. Watch your belongings they steal! Here's what it looked like when they abandoned the job. They also wouldn't respond to my insurance and we reached out many times. They'll try to wait passed 30 days to charge you and do nothing. They'll intentionally not answer calls until the 30 days is up. Even my insurance witnessed it and agreed and we moved on to a better company. The new guys are way better not discriminatory and almost finished within days. You guys took weeks did nothing with like 5 people multiple sat around in my house and watched others work. You guys made up a reason to not finish even the other company said that was discriminatory and that they did not care about my med card and pipes that I had in my house. That was your only excuse aside from just taking forever to get anything done. This company told me they were gonna snitch on me for having weed even after I mentioned and showed them my med card. News flash my med card means it's not illegal. Clearly Jim isn't with the times. Obviously they don't even know that it's medical in this state or something. This is not how you do business. I hope others read this and re-think using this company. Total waste of time no professionalism. They infact damaged the house worse than it was before they touched it. Be prepared for the run around with Jim lol. You are going to have to keep contacting them to get any response may even take a week. They should tell on their own workers for stealing our broom.

    Sage Bramhall
    -
    May 08, 2024

    Brad and Daniel came in and gave me a quick assessment and together we decide a course of action. I had a small job, but they took care and attention to detail, took care of everything, cleaned up everything and gave me clear instructions of what to do from where they left off! Very pleased! 5 Star 🌟

    Angie E
    -
    April 20, 2024

    Chris and Brian were timely, professional and courteous when they came to clean a couch and chair for me. Both pieces of furniture have been thoroughly used and abused by two dogs for some years. Vacuuming and spot cleaning can only do so much but they look and smell so much better after the Servpro team cleaned them. The guys were very fast and made sure to clean up the floor when they were finished, which i really appreciated. Saving a couple pieces of furniture from the curb was also well worth the cost.

    Jill Stephenson
    -
    May 05, 2024

    I was left with significant water damage by a washing machine repair technician late in the afternoon on a Friday. After contacting the tech and the company he worked for to have him come back and clean up the water, it was made clear to me that he was not coming back. It was 4pm on Friday and I was in a panic. I called ServPro. Within 90 minutes there was two gentleman at my door. Chris and Daniel (Springdale, AR location) showed up and spent two hours cleaning up the water and removing the damaged baseboards and carpet padding. They also treated those areas to ensure that mold growth would be inhibited. They set me up with fans and a dehumidifier in the four rooms that were damaged. Both gentleman were very kind, professional and sympathetic to my situation. Shortly before they were finished, one of the company estimators (Steven W.) stopped by to talk with me. I provided him the claim number for my insurance and he explained how things would be done going forward including working directly with my provider. I also received a phone call from another estimator to let me know how the entire process would go. From my initial desperation call to the each of the service men, I was very impressed with ServPro. I would highly recommend them for your home disaster needs. They are quick, professional and empathetic. As a side note, I used them in MN for a house fire in 2015 and they were just as impressive through that long and arduous process. I will not call anyone else when I have a need like this, but Lord willing I won't need them again!

    SERVPRO of Fayetteville/Springdale

    Our Address

    228 E Robinson Ave, Springdale, AR 72764, USA

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