It was an unpleasant surprise to come home from a weekend trip to find water all over the floor. I am thankful for Servepro water mitigation and the great work they did cleaning up the mess. I would certainly recommend Servepro to friends, family, and neighbors. If you ever have an unfortunate water damage surprise like this, don't hesitate to give them a call. It was very nice to meet every team member. That was my positive experience. Every person I worked with was helpful throughout the entire ordeal. Good people all around. Justin D. arrived impressively quick on the late Sunday afternoon when I called Servepro. He did a great job with the big mess that was at our house. Timmy completed a follow up inspection the next day and talked me through next steps. Justin W, Jason, and Patrick did great work on the cleanup and containment. It was nice working with them, and they did not seem to mind any time I had a question. The project manager, Angie, was helpful, taking my phone calls, answering questions, and working with me throughout the cleanup. There were others that came by as needed to help with the project. I do not remember all their names, but I appreciated the entire team. Thank you Servepro
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Robert was very professional, he arrived onsite with Landon & Jason and they explained the process answered all my questions. They were on time both days they arrived. They seem very knowledgeable about what needed to be done. When they beginning their work they kept the area cleaned and before leaving each day they let me know the next steps. The second day I had a different team Al & Fernando they called me 25 mins before arriving to ensure it was a good time. They arrived on time and were just as professional ad the other team, they worked fast and effective once they finished their work they gave me the next steps and let me examine the area before leaving. This company definitely made this process as smooth as possible and I appreciate how effective and professional they were. Also when I first contacted the company the lady that answered was so nice and got a team on-site within 2 hours.
Very prompt, professional, and courteous! Robert, Johnathan, and Chris H were all super helpful and explained everything they were doing clearly. Dane helped us with scheduling the first crew to come out late on a Friday night to deal with the initial water damage before it got any worse. Would use again in a heartbeat! (but I hope I don't have to!)
Robert Jason nathan timmy Ken Terry Fernando and al and all that visited and took calls were great
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