SERVPRO of East Fullerton/Placentia

Jose Lim

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February 02, 2023

We had a water damage last December 6 from a burst cold water copper supply line to our downstairs toilet that flooded and caused damage to the laminate flooring, base molding and drywall around the toilet. Fortunately, we decided to call on this local ServPro nearest our house. Our whole experience from beginning through conclusion of remediation, insurance claim/processing, and restoration of our house was OUTSTANDING! This would have been a very stressful event in the cold of winter and holiday season but the management and field technicians who attended to our needs made the experience a lot easier for us. Special shout-out to Ricardo Guzman, their general manager, who provided valuable and prompt guidance and assistance throughout the whole process. He even showed-up at our place, to speed up the restoration estimate that the out-of-state insurance adjuster required, even when he was feeling under the weather, and in the middle of inclement, rainy/cold weather. We came to a reasonable cash settlement with the insurance company that paid for the reconstruction work on our house. ServPro’s service with us concluded on January 31, 2023 when their superb crew of Oscar, Mark and Eugenio helped to move our furnishings from the rental storage container back to our house, and Ricardo Guzman arranged with the rental company to pick-up the container pod later the same day. My wife and I could not have gone through this without the service provided by this ServPro. We are grateful and appreciative for all they’ve done.

Wendi San George

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February 02, 2022

They came out immediately! Same day I called! Started the process to protect my family from mold! With mold remediation and repairs waiting for plumbing and mold testing the process including drywall and painting was a week. So incredibly fast. With amazing communication at all times . Friendly people working on the team all the way to picking up the equipment. You can’t go wrong using them my home is put back together and I can’t tell anything even happened. One service that I didn’t see above is drywall!! That was also handled. I can’t thank them enough. Katherine in the office is beyond helpful and will explain the process so you understand everything. Ask for her. Your sanity is worth every Penny!

Alicia Fisher

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June 01, 2022

We had a small leak that damaged the kitchen ceiling. Our insurance company recommended SERVPRO's services. We are very happy with the end result. They were very fast, friendly, and professional. Communication is very important and Ricardo remained in constant contact with us throughout the process. We highly recommend their services!

Tom Easterday

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January 24, 2019

Based on a project they just completed that took them 5 months for a 2 months project and the absolutely HORRIBLE quality of work, I would suggest that you avoid this firm at all costs. I am a person who understands sometimes things don't go quite right, but I judge the company on how they correct the issue. Well don't count on this firm to correct it..... their corrections are only 60% done correctly. You will get plenty of lip service and excuses, but no quality or timeliness of your project.

GoodDoctor Dooty

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August 01, 2020

We had a technician named Jerry. He was quick, responsive, flexible, and mitigated damage to our unit from an upstairs leak. He answered all questions and was very knowledgeable in his field. I would definitely use Servpro Fullerton again!