Carlos Reyes (Bran and Karim) were very polite and professional when they came by to help with water mitigation. We are still in the middle of the repair but as far as customer service goes for the work done thus far has been great.
Could not be more pleased. Excellent service. Carlos, James and Keri were outstanding. Office staff arranged the cleanup to happen quickly. Totally dependable team.
My apartment flooded and I didn’t know what to do, so I called maintenance, and Mark from Servpro was dispatched with his team of highly professional and competent individuals. When Servpro got to my unit, they really knew what they were doing, and didn’t hesitate to get to work. First, they began by vacuuming all the excess water, moving all appliances necessary to get into hard to reach places. Then they did some measurements and eventually moved box fans and dehumidifiers into the unit. The temperature rose to near 100F due to the dehumidifiers, and the noise level was high because of the many fans, so I stayed with a friend. Ultimately, I’m just happy the work was done well and done right.
Discovering mold in your home can be a nightmare.. but ServPro's team was a dream to remedy the situation. From the moment they came out to our property, their professionalism, expertise, thoroughness & compassion immediately put us at ease. Every single person we encountered went above and beyond in ensuring everything was done correctly and we understood what was happening. Shout out to our amazing team: Mark, Mikaela, Christian, Jhieson, James & Graig.
We had to call Servpro on a Saturday to handle a bio cleanup. They were extremely prompt and the project took multiple days. Cannot speak highly enough about the entire team, especially Damon. I hope to not have to use them again in the near future, but if something does come up at least I have a company and team that I know can handle the job.
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