I have been using The Bowen Team at my communities in the Southeast for almost a year now. They are one of the easiest and best remediation vendors I have ever worked with. I would highly recommend them to anyone who needs a great partner for repairs.
I called this company because I found mold in my closet. They were very nice, came out quickly, worked a little to fast that they didn’t clean all the mold properly and my closet continued to smell horrible. I contacted the project manager and he ensured me someone would come back out asap….. after multiple phone calls and text messages and no shows…. 4 weeks later they finally came back out and said they completed to job. I only knew this because I had to constantly check on the progress. My closet still smells. I don’t believe they know a solution. The project manager was very nice and knowledgeable.
Abraham and Phax are phenomenal! My wife and I moved into a rental house that had air conditioning ducts that needed to be cleaned badly. These guys arrived on time and explained the whole process to me. They had a happy attitude, worked fast and efficienly, and answered all of my questions. Thank you Abraham and Phax for doing a wonderful job!
On 9/20/23 at 10 pm my washing machine over flowed 1 inch of water in to my kitchen and dining room. Called Servpro and they came out. I managed to get all the water sucked up by the time they got there. (It was 2 hours from our initial call to their arrival time.)They placed 13 blowers and 2 humidifiers in the areas. By 10:30 on 9/23/23 they came out and said we were all dry, so they disconnected the equipment and said they couldn’t pick up the equipment until Monday 9/25/23 (due to the employee that they sent out having a bad back and not being able to lift the equipment for removal) When I received the invoice they charged me for 2 days of storing their equipment. (equipment dismantled on 23rd, picked up on 25th.) Servpro said that they have GPS trackers on their trucks so there is no discussion on this. They do not show that their truck was here on the 23rd. However, we know when we open our door to them. Watch your invoice.$3000. is a lot of money to bring out fans and plug them in, come out twice and check for dryness.
Abraham, Alex, and Parker were great! Thoughtful, thorough, and efficient. So glad they could help us out. Also, very courteous and informative.
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