When the baseboards were removed there were several large holes left in the drywall. Additionally I spent an hour crawling around the basement floor removing the nails left in the wall when the baseboards were tore off. When they cut the carpet between the hallway and bedroom the cut was so jagged, when the carpet was stretched back in it left a large gap.
Rodney Bell
-
February 24, 2023
The whole team and experience was great considering what we were dealing with. They showed up the same day as I called in. They went above and beyond to communicate and set proper expectations. They handled everything and were very professional. Would recommend to anyone.
Jordan Porth
-
February 23, 2023
Everyone at SERVPRO were very professional and responsive. They responded quickly to texts, and took away a lot of the stress that comes when dealing with water damage. I would highly recommend.
Quinton Rau
-
January 05, 2023
Had a frozen pipe burst and ServePro was very responsive and helpful in assisting me dry my room out thoroughly, very knowledgeable, timely, and available when needed. Did a fantastic job.
Ledondee Gualco
-
October 07, 2022
I used these guys after a fire in my home.
They told me one thing then my insurance company something else. They booked my insurance for things I actually did. They told me to take pictures of everything I was disposing of due to the fire and then through it in the dumpster they provided, which I did. Now I'm having to fight for the money for the replacement of my things. For over 3 months I've been asking for a detailed invoice on everything and finally received it this past Friday. After seeing all the details on this invoice. I know they are a complete joke of a company. They booked for things that were not done at all. The good thing is I took pictures the day I returned to my home after they were done. As you can see in the pictures they did not clean these walls but they booked for the cleaning. I'll never use this company again and when I'm asked for recommendations, I tell people to stay clear of these people who will rip you off!
Our Address
622 SE 5th St, Des Moines, IA 50309, USA
Claim Listing: SERVPRO of Des Moines SW
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When the baseboards were removed there were several large holes left in the drywall. Additionally I spent an hour crawling around the basement floor removing the nails left in the wall when the baseboards were tore off. When they cut the carpet between the hallway and bedroom the cut was so jagged, when the carpet was stretched back in it left a large gap.
The whole team and experience was great considering what we were dealing with. They showed up the same day as I called in. They went above and beyond to communicate and set proper expectations. They handled everything and were very professional. Would recommend to anyone.
Everyone at SERVPRO were very professional and responsive. They responded quickly to texts, and took away a lot of the stress that comes when dealing with water damage. I would highly recommend.
Had a frozen pipe burst and ServePro was very responsive and helpful in assisting me dry my room out thoroughly, very knowledgeable, timely, and available when needed. Did a fantastic job.
I used these guys after a fire in my home. They told me one thing then my insurance company something else. They booked my insurance for things I actually did. They told me to take pictures of everything I was disposing of due to the fire and then through it in the dumpster they provided, which I did. Now I'm having to fight for the money for the replacement of my things. For over 3 months I've been asking for a detailed invoice on everything and finally received it this past Friday. After seeing all the details on this invoice. I know they are a complete joke of a company. They booked for things that were not done at all. The good thing is I took pictures the day I returned to my home after they were done. As you can see in the pictures they did not clean these walls but they booked for the cleaning. I'll never use this company again and when I'm asked for recommendations, I tell people to stay clear of these people who will rip you off!